Revenue Cycle Director

Drive Excellence. Strengthen Systems. Accelerate Revenue.

We are seeking a strategic and experienced Revenue Cycle Director to lead and evolve our multi-state billing operations. In this role, you will oversee the entire revenue cycle process, drive financial outcomes, implement scalable policies, and ensure excellence in claims submission and collections across all payers. This is a high-impact leadership position, responsible for staff across various time zones, managing performance by metrics, and identifying opportunities for process improvement in a fast-growing healthcare organization.

Responsibilities:

• Direct billing management and ensure accurate claim submission and timely collections for Medicare, managed care, commercial insurance, and private pay.
• Maximize cash collections through diligent monitoring of accounts receivable.
• Design and maintain comprehensive billing policies and procedures; ensure departmental compliance.
• Analyze billing and A/R activity including performance metrics, bad debt expense, and days in A/R.
• Drive continuous process improvement initiatives across the revenue cycle.
• Lead the billing team through month-end closing, special billing programs, and system integrations.
• Support implementation of new billing systems for acquired companies.
• Collaborate cross-functionally with Operations, Sales, and Compliance teams.
• Manage payer data, medical billing code tables, and rate schedules.
• Monitor and improve reimbursement performance, denials management, and carrier exception reporting.
• Hire, train, develop, and coach billing team members across multiple locations.

About You

Qualifications:

• Bachelor's degree in Accounting, Finance, Business, or Healthcare Administration.
• Minimum 5 years of healthcare reimbursement experience with increasing leadership responsibilities.
• Deep understanding of medical billing codes, payer contracts, and reimbursement rules.
• Proven success managing metrics-driven teams in a multi-site or remote billing environment.
• Strong leadership, analytical, communication, and project management skills.
• Ability to identify, plan, and execute on process improvement initiatives.
• Experience with HIPAA regulations, CPT/ICD-9/10 coding, and medical necessity policies.
• Hospice billing experience preferred.
• Experience with Homecare Homebase billing system preferred.

Technical Skills:

• Proficient in Microsoft Office, particularly Excel.
• Experience with EHRs and automated billing platforms.
• Comfortable managing large data sets and generating performance reports.

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply now and help us strengthen revenue operations to support exceptional patient care. Your leadership can shape the future of our billing systems and financial health.

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Location

Gentiva Hospice

Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized and kindness is celebrated.