Customer Service Rep I

Customer Service Rep I

Our client, Logistics and Transportation Operations is seeking a Customer Service Rep I to join their team. As a Customer Service Rep I, you will be part of the Customer Support and Driver Operations department supporting day-to-day service delivery and partner communication. The ideal candidate will have strong customer service instincts, the ability to stay calm while handling issues, and the organizational focus to manage multiple tasks accurately aligning successfully in the organization.

Location: Ontario, CA

Pay Rate: $19/hour

Shift: Monday - Saturday (Day off Thursday & Sunday), Work Hours 9:30am-5:30pm

What's the Job?

• Assist customers and business partners via telephone and email, ensuring timely and professional communication.
• Handle customer complaints in a calm, professional manner while diagnosing, assessing, and resolving problems or issues.
• Monitor progress of delivery routes and support accurate operational updates.
• Scan haul-away pods and verify stamps to maintain correct documentation and service quality.
• Support driver check-ins and PM check-in procedures, including document upload and delivery route updates.

What's Needed?

• Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint.
• 1-year related experience, preferably within a call center environment.
• Strong customer service skills with the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.

What's in it for me?

• Be the liaison between customers, business partners, and drivers—helping keep service moving smoothly.
• Work in a role that combines office collaboration with warehouse support to keep your day dynamic.
• Join a passionate team focused on fast-paced innovation and delivering for customers.
• Build confidence by taking ownership of route updates, data uploads, and order changes or cancellations.
• Grow your career in an environment that encourages advancement regardless of your background.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)