Staff Product Manager, Relationship Growth

Staff Product Manager, Relationship Growth

New York City, NY; San Francisco, CA

Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

The Relationship Growth team helps brands and retailers on Faire connect and collectively grow their businesses. We build the sales, marketing, and proprietary-data tools that give brands a leg up in reaching and engaging the right retailers, so that each relationship becomes more valuable for both sides over time. Today, that work spans three areas:

• Tracking and understanding retailers — the data and insights brands use to know who their most valuable customers are and how to grow with them.
• Reaching out with updates and information retailers care about — brand-sent emails, in-product surfaces, proprietary messaging channels, and the systems that carry them across updates like new product/collection launches, abandoned carts etc.
• Providing personalized sales and support — lead generation and qualification, promos, and the tools that let brands act on what the data is telling them.

As the Staff Product Manager for Relationship Growth, you will own the strategy and roadmap for this product surface end-to-end. You will define how brand-driven engagement fits within the broader Faire ecosystem and how each piece ladders to durable growth in relationship LTV. This role sits at the intersection of product strategy, two-sided marketplace economics, and brand-side go-to-market. It requires someone who is energized by raising the bar on how these tools work together to help our brand partners be successful, rather than optimizing them at the margins.

What you'll do

• Own strategy and roadmap for Relationship Growth. Set the multi-year direction for how Faire's brand-side tools evolve and deliver compounding value to retailers, brands, and Faire.
• Keep raising the bar on how these tools drive growth. Meaningfully rebuild and up-level tools and programs where the current ceiling is too low.
• Partner across the full EPDD and GTM team. Work closely with design, engineering, data science, marketing, account management, PMM, and brand sales to land work that often requires sensitive, high-stakes go-to-market alongside the product itself.
• Shape how brand-driven communications fit within the broader Faire ecosystem. Make the calls on what belongs in brand-driven channels versus Faire-driven channels, and on how brand-side action affects the retailer experience overall.
• Set the direction for how AI reshapes the wholesale tech and martech tools brands rely on, including what Faire should build, buy, or differentiate on.

Qualifications

• 8+ years of product management experience.
• Direct marketplace experience. You are fluent with the dynamics of competing customer objectives across both sides of the marketplace, you anticipate second-order effects, and you have a track record of finding elusive win-win solutions.
• This role goes beyond a traditional product role, closer to running a small business inside Faire. Experience in consulting, finance, professional services, or business school can be especially useful preparation for the strategic and cross-functional complexity it involves. Direct experience in growth, marketing, or CRM is a plus.
• AI-first in your own and your team's workflows and in what you build. You actively use AI to move faster, ship more, and make your team more effective. You have a clear point of view on how to apply AI to brand-facing tools in wholesale tech and martech, including what is possible now and what is around the corner.
• Highly customer-focused, with strong qualitative and quantitative judgment. You make decisions that hold up on both sides of the marketplace, for brands and for retailers.
• Strong strategic thinking and execution skills. Excited to set high-level vision and strategy while also finessing customer-experience details, with a clear track record of driving business impact through product.
• Proven zero-to-one product experience. You have built and shipped new, customer-facing capabilities from early concept through launch and iteration, with the discipline to set crisp success metrics and drive tight build-learn-iterate cycles.
• Structured communicator and systems thinker who can make complexity simple.
• Experience leading major launches alongside go-to-market and marketing teams.
• Experience with product analytics, A/B testing, long-term holdouts, and modeling out product impact. You pull a coherent picture from a wide range of data types and methods, you acknowledge what you do not yet know, and you are a thoughtful partner and challenger to your data and analytics partners.
• Proven leader who influences across functions and at the executive level. You set direction for the full EPDD and GTM team, pull in the right partners, hold them accountable, recruit A-players, and uplevel the people around you.
• Owner and builder. You want to meaningfully rebuild and up-level tools and programs, you get into the details, and you hold a high bar for yourself and the team across a large and complex scope.

Salary Range

San Francisco, CA/New York City, NY: The pay range for this role is $220,000 - $302,500 per year. This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors, including transferable skills, work experience, market demand, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.

Why you'll love working at Faire

• Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
• Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.
• Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.
• Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.
• Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form.

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire's Privacy Notice.