Director of Technology & Automation

• Develop and maintain a practical technology roadmap aligned to business priorities
• Partner with executive leadership to recommend technology solutions that improve efficiency and member experience
• Evaluate build vs. buy decisions with a strong focus on ROI and speed to value

• Own and optimize all core business systems (ERP, CRM, webstore)
• Improve system integration and eliminate manual processes
• Ensure systems are scalable and reliable for continued company growth

• Improve reporting capabilities across sales, operations, and leadership
• Support development of pricing and vendor data insights
• Promote data-driven decision making across departments

• Identify and implement automation across key workflows (quoting, order processing, communication)
• Leverage AI and emerging tools to reduce manual work and improve speed/accuracy
• Continuously evaluate opportunities to streamline operations

• Enhance digital tools and platforms used by PSA members
• Improve usability, adoption, and overall member experience
• Support new technology-driven services aligned with member needs

• Collaborate with internal stakeholders to evaluate technology partners
• Ensure PSA leverages best-fit vendor solutions without unnecessary complexity
• Maintain strong, value-oriented vendor relationships

• Lead and develop a small, high-performing technology team (internal and external resources)
• Prioritize work based on business impact
• Ensure accountability and execution across all initiatives

• Oversee cybersecurity measures appropriate for company size and risk profile
• Ensure systems and data protection without overengineering
• Maintain compliance with standard industry practices

• Reduction in manual processes
• Improved operational efficiency
• Increased system adoption and satisfaction
• Faster quote-to-order cycle times
• Measurable ROI on technology investments
• Successful implementation of automation initiatives

• 7–12 years of progressive IT or technology leadership experience
• Strong experience with ERP/CRM systems and business operations
• Demonstrated ability to improve processes through technology
• Experience implementing automation or workflow improvements
• Ability to operate both strategically and hands-on

• Experience in distribution, buying groups, or cooperative models
• Exposure to pricing or multi-vendor environments
• Experience in small-to-mid-sized organizations

• Pragmatic and execution-focused
• Strong business acumen (understands revenue/margin impact)
• Resourceful and efficient
• Clear communicator between technical and business teams
• Hands-on and accountable

Position Type / Expected Hours of Work

Physical Requirements

Additional Information

About PSA Security

PSA is the world’s largest systems integrator consortium made up of the most progressive security and audio-visual systems integrators in North America. Combined, PSA members boasts over 500 branch locations, employ over 13,500 industry professionals and are responsible for over $4.5 billion annually in security, fire, life safety and pro audio-visual installations.

PSA’s mission is to elevate the industries we serve by providing owners and members exceptional education, networking, services and connections with technology partners. PSA brings this mission to life by partnering with industry-leading product and solution providers, delivering unparalleled education and training programs and by offering a variety of distinctive services that can enhance any company’s operations.

Curious to learn more? Our recruiting team is happy to help at View email address on us.fitly.work . Formal applications must be submitted through this posting for consideration.