Product Manager, Patient Support
Virtual Vocations Inc
A company is looking for a Product Manager, Patient Support. Key Responsibilities Own the roadmap for Patient Support, including customer support tooling and workflow automation Define and track support KPIs to enhance customer satisfaction and operational efficiency Collaborate with cross-functional teams to design and launch tools that improve patient support experiences Required Qualifications 3+ years of product management experience in a fast-paced, high-growth environment Strong understanding of customer support tooling and operations Proven success in optimizing support workflows, particularly with platforms like Zendesk Experience with AI or automation features is a plus Analytical mindset with the ability to use data for product decisions and measuring success
Vacancy posted 23 hours ago
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