Service Administrator

Service Administrator

DU Family of Companies is a network of fire protection, life safety, and security service companies, protecting people and property across 30+ locations and 11 states. ITG Larson, based in White Plains, NY, is a leading security integration provider specializing in the design, installation, and support of advanced electronic security systems for commercial, institutional, and government clients. With deep expertise in access control, video surveillance, intercom and mass notification, intrusion detection, perimeter security, and a full suite of integrated technologies, ITG Larson delivers fully engineered, turnkey solutions tailored to complex environments serving markets that include corporate facilities, airports, education, transportation, and government operations. As a proud member of the DU Family of Companies, powered by APi Group, ITG Larson benefits from the strength of a leading life safety network while maintaining the responsiveness and relationships of a local partner. Living our motto, "we protect what you value most," ITG Larson offers a challenging and rewarding work environment for those passionate about keeping communities safe.

Due to continued growth, we are looking to add a Service Administrator to our White Plains, NY team. The Service Administrator supports the Service team by managing the behind-the-scenes administrative functions that keep operations running smoothly, working closely with Service Coordinators to ensure work orders are accurate, customer portals are current, and internal systems are consistently maintained. This is a detail-driven, process-focused position that plays a key role in organization, data accuracy, and overall service execution. Success in this role requires a process-oriented mindset, strong follow-through, a high degree of accuracy, and a genuine team-first attitude focused on supporting those around you.

Key Responsibilities

• Create, update, and maintain service work orders throughout their full lifecycle.
• Ensure all work orders are properly documented, coded, and ready for billing.
• Track open work orders and support coordinators in keeping tickets current.
• Assist in closing out completed work orders with complete and accurate documentation.
• Maintain and update customer-required portals, including uploading reports, service tickets, and compliance documentation.
• Ensure all required portal submissions are accurate and submitted on time.
• Track portal requirements by customer to ensure compliance and avoid delays.
• Support Service Coordinators with day-to-day administrative tasks.
• Maintain organized and accurate service records and documentation.
• Assist with reporting, dashboards, and tracking service KPIs such as open tickets, aging, and completion rates.
• Help ensure internal systems reflect real-time and accurate job status.
• Work closely with Service Coordinators, Technicians, and Leadership.
• Assist in preparing for internal service review meetings, including ticket status, gaps, and follow-ups.
• Help identify and flag missing information or stalled work orders.

Qualifications

• 2+ years of experience in an administrative or operations support role.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• High attention to detail and accuracy.
• Ability to work effectively behind the scenes while supporting a fast-paced team.
• Proficient in Microsoft Office, including Excel, Outlook, and Teams.
• Comfortable working across multiple systems and customer portals.
• Experience in a service-based industry such as security, fire protection, low voltage, or HVAC is a plus.
• Experience working with work order or ticketing systems and dispatch platforms is a plus.
• Familiarity with customer compliance portals and documentation requirements is a plus.
• Experience with service management platforms such as Astea or ServiceTitan is a plus.

Physical Demands & Work Environment

• This is primarily an office-based role performed in a professional indoor environment.
• Must be able to remain seated and work at a computer for extended periods of time.
• Ability to navigate multiple software platforms and screens simultaneously.
• Occasional lifting of files or office materials up to 20 lbs may be required.

The wage for this role is $20.00 to $25.00 per hour, based on experience and qualifications.

As part of the DU Family of Companies, we believe that empowering and investing in our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose DU Family of Companies?

Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.

Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.

Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.

Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.

Long-Term Career Relationships: Many of our employees have been with us for 20+ years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.

Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.