Onsite Duo Resort Manager

Onsite Resort Management Duo We are looking for a dynamic, high-energy Resort Manager Duo to join us as a two-person leadership team. The Management Duo will help create a vibrant, engaging resort atmosphere by planning, promoting and participating in social events and recreational activities. This onsite role includes living in a provided manager residence and collaboratively overseeing all aspects of resort operations. Together, you will manage and support every phase of the resort’s day-to-day functions, including team leadership, property maintenance, budgeting, marketing initiatives and fostering positive resident relations. Location: Mesa, Arizona. Compensation: $55,000 Annual Salary Benefits: Health, Dental, Vision, Vacation, Sick, 401(k) and on-site housing with utilities included. Schedule: Monday through Friday, 8:00 AM to 5:00 PM. Occasional evening and weekend availability may be required. Resort Manager Duo – Key Responsibilities As a collaborative two-person leadership team, both managers share responsibility for delivering an exceptional resident experience, fostering a positive team culture, and ensuring smooth daily operations of the resort. Each role has primary areas of focus, while working closely together to support overall success. Community Manager – Role 1 (Operations & Team Leadership Focus) Lead day-to-day resort operations, ensuring a welcoming, well-organized and positive environment for residents and staff. Build, mentor and inspire a high-performing team through hiring, training, coaching and ongoing support. Promote a culture of friendliness, professionalism and exceptional customer service. Respond promptly and thoughtfully to resident and employee needs, always maintaining a cheerful and solution-oriented approach. Oversee administrative and financial functions, including payroll processing, reporting and invoice management. Maintain accurate records of employee and resident interactions, incidents and operational activities. Identify challenges across the property and develop creative, effective solutions. Plan, prioritize and manage multiple responsibilities with energy, organization and attention to detail. Coordinate vendor services, assist with contract negotiations and support capital improvement projects. Ensure compliance with company policies, Fair Housing regulations and landlord-tenant laws. Support ongoing staff development and ensure completion of all required training programs. Community Manager – Role 2 (Resident Experience, Leasing & Lifestyle Focus) Create a vibrant, engaging resort atmosphere by planning, promoting and participating in social events and recreational activities. Build strong, positive relationships with residents, fostering a sense of community and belonging. Oversee leasing activities, including applications, renewals and occupancy goals. Support marketing initiatives and outreach efforts to attract and retain residents. Monitor market trends and recommend strategies to maximize occupancy and revenue. Ensure timely collection of rent and accurate financial tracking. Conduct regular inspections of the property, amenities and vacant sites to maintain high standards. Partner closely with maintenance teams to ensure prompt, high-quality completion of service requests and preventative maintenance. Oversee resident communications, including newsletters and updates. Drive resident retention through excellent service, engagement and responsiveness. Ensure compliance with Fair Housing regulations and application review standards. Collaborate daily with the co-manager to ensure consistency, efficiency and a seamless resident experience. Shared Expectations for Both Roles Bring energy, positivity and a genuine passion for customer service to every interaction. Work collaboratively as a unified leadership team, supporting each other and the broader resort goals. Approach challenges with creativity, professionalism and a can-do attitude. Deliver a high level of hospitality that makes residents feel valued, heard and at home. Requirements Two individuals must apply jointly as a team and be able to reside onsite in the provided manager home. 3+ years of on-site management experience; supervisory experience required. High School Diploma or GED required; Bachelor's Degree preferred. Strong leadership, communication, interpersonal and organizational skills. Ability to manage multiple priorities with professionalism in a fast-paced environment. Prior property management or hospitality experience not required. Experience with property management systems (e.g., Yardi) is a plus. Computer knowledge and basic proficiency with Microsoft Office required. Individuals must be outgoing, highly dynamic, energetic and eager to be part of an active resort community. Both individuals must possess a valid driver's license and a good driving record. #J-18808-Ljbffr