Accounts Receivable Manager

The Accounts Receivable Manager is responsible for leading and optimizing the organization's accounts receivable function across multiple business units and legal entities for the Window Cleaning business segment. This role oversees invoicing, collections, cash application, customer account management, accounts receivable, credit management, and month-end close activities while ensuring accurate and timely processing in a high-volume, project-based environment. The position serves as a key finance leader supporting operational growth, ERP initiatives, process standardization, and acquisition integration efforts. The ideal candidate combines strong leadership, financial expertise, process improvement capabilities, and systems knowledge while driving cash flow performance, reducing risk, and enhancing customer experience. Essential Duties and Responsibilities Accounts Receivable Leadership Lead day-to-day accounts receivable operations across multiple subsidiaries, branches, and business units. Establish departmental goals, performance metrics, and service-level expectations aligned with organizational objectives. Provide leadership, coaching, development, and performance management for Accounts Receivable team members. Develop and maintain Accounts Receivable policies, procedures, internal controls, and training programs. Serve as the escalation point for complex customer, billing, collection, and payment issues. Build and maintain positive relationships with operations, project managers, treasury, accounting, and executive leadership. Invoicing Oversee accurate and timely invoicing for contract, service, and project-based work. Ensure invoices comply with contractual requirements, purchase orders, schedules of values, and supporting documentation requirements. Monitor billing activity to prevent delays and improve invoice cycle times. Partner with operations and project teams to resolve billing discrepancies and billing backlog issues. Monitor unbilled revenue and drive timely conversion to invoiced revenue. Collections & Credit Management Develop and execute collection strategies that improve cash flow and reduce Days Sales Outstanding (DSO). Conduct regular aging reviews and identify delinquent, disputed, or high‑risk accounts. Establish escalation procedures for delinquent accounts and coordinate with operations, leadership, and legal resources when necessary. Oversee customer account reconciliations, payment plans, and collection documentation. Perform quarterly bad debt analysis and support reserve recommendations. Ensure timely collection of outstanding receivables while maintaining positive customer relationships. Cash Application & Account Management Oversee accurate application of ACH, wire, check, lockbox, and credit card payments. Ensure unapplied cash, short payments, deductions, and overpayments are researched and resolved promptly. Maintain controls over customer credits, refunds, write‑offs, and account adjustments. Partner with Treasury and Accounting to reconcile cash activity and resolve discrepancies. Identify opportunities to automate cash application processes and improve efficiency. Financial Reporting & Month‑End Close Manage AR‑related month‑end close activities, reconciliations, aging reviews, and reporting. Ensure AR subledger balances are accurately reflected in the general ledger. Prepare monthly, quarterly, annual, and ad hoc forecasts and reports. Analyze and report on aging, collections, cash receipts, DSO, bad debt exposure, and other key performance indicators. Provide leadership with meaningful analysis of trends, risks, and opportunities. Investigate and resolve unusual account activity and reporting variances. ERP, Systems & Business Integration Lead accounts receivable participation in ERP implementations, system upgrades, process transformation initiatives, and acquisition integrations. Evaluate and transition acquired businesses into corporate AR processes and shared‑service operations. Partner with IT, Finance, Operations, and implementation teams to define requirements and support system configuration. Participate in testing, training, data validation, issue resolution, and go‑live support. Drive process standardization, automation, and continuous improvement efforts across the organization. Develop dashboards, reporting tools, and workflow automation solutions to improve visibility and productivity. Compliance & Controls Ensure compliance with company policies, accounting standards, internal controls, and applicable laws and regulations. Stay informed of industry trends, regulatory developments, and best practices. Support internal and external audits and provide required documentation. Maintain accurate records of invoices, customer accounts, collections activities, deposits, and supporting documentation. Qualifications Required Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Minimum of 7 years of progressive accounts receivable experience with leadership responsibility. Strong understanding of accounts receivable operations, credit management, collections, cash application, reconciliations, and month‑end close processes. Demonstrated leadership and team management experience. Excellent analytical, problem‑solving, organizational, and communication skills. Advanced Microsoft Excel and financial reporting capabilities. Ability to manage multiple priorities in a fast‑paced, growth‑oriented environment. Experience within construction, specialty contracting, engineering, or project‑based service environments. Experience supporting acquisitions, business integrations, or ERP implementations. Experience with NetSuite, Sage, Salesforce, or similar ERP and CRM platforms. Multi‑entity or shared‑services environment experience with high volume transactions. Key Performance Indicators Success in this position may be measured by: Days Sales Outstanding (DSO) Invoice cycle time Unapplied cash aging Month‑end close accuracy and timeliness Process automation and efficiency gains Successful acquisition and system integration initiatives Employee development and team performance Physical Requirements Prolonged periods of sitting and working at a computer. Ability to perform work in an office environment and participate in meetings as required. Work Authorization Requirements Must be eligible to work in the United States Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr