Senior Manager, Sales Operations (Norwalk)

Senior Manager, Sales OperationsThis role is eligible for our hybrid work model: Two days in-office.Whether it’s hotels, rental cars, flights, cruises or packages, our Lines of Business build the supply, tools, and experiences that power Priceline’s ability to deliver great deals to our customers so they can experience all the moments that matter.Why this job’s a big deal:As a Senior Manager, Sales Operations – Tools & AI Enablement, your key objective is to drive operational excellence across Priceline’s Accommodations business by identifying, implementing, and scaling tools, automation, and AI-driven solutions.As an experienced leader, you will play a critical role in transforming how our operations teams work reducing friction, improving efficiency, and enhancing partner and internal user experiences. You will partner closely with Product, Technology, and Commercial teams to bring scalable solutions to life, using data and AI to modernize workflows and unlock meaningful business impact.You will combine your operational expertise, problem-solving skills, and understanding of emerging technologies to identify opportunities, execute initiatives, and scale solutions that improve productivity, quality, and performance across the accommodations business.In this role you will get to:Identify and lead high-impact opportunities to improve operational workflows through tools, automation, and AI, that improve speed and qualityCollaborate cross-functionally with Product and Commercial teams to define requirements and deliver scalable, user-centric solutionsCoordinate cross brand tool and solution developmentDrive the rollout and adoption of new tools, such as CRM and AI-enabled workflows across the Accommodation organizationMonitor performance of implemented solutions and continuously optimize based on data and feedbackSupport pilot programs and scale successful initiatives across markets and teamsTranslate business challenges into practical AI and automation use cases with measurable outcomesProvide ongoing feedback to internal stakeholders to improve tooling, reporting, and operational processesManage and coordinate with external vendors and partners to accelerate deliveryLead an operational team, setting the vision and objectives, while managing senior stakeholder requirements Foster a culture of data-driven decision-making and performance accountability within the organizationEffectively communicate and present performance findings, strategies, and recommendations to senior management and key stakeholdersWho you are:Bachelor’s degree or equivalent experience in a relevant field (MBA preferred) 8+ years of experience in operations, strategy, product, or process improvement roles3+ Years of experience as a People LeaderEntrepreneurial thinking, with a proven track record of implementing innovative ideas, processes or products in complex organizationsExperience working cross-functionallyStrong analytical and problem-solving skills, with the ability to translate data into actionable insightsExperience with implementing AI solutions, automation, or workflow tools, with the ability to apply them to real business problemsExcellent communication and stakeholder management skillsComfortable operating in a fast-paced, dynamic environment and managing multiple initiatives simultaneouslyCurious, solution-oriented, and motivated to challenge the status quoA strong teammate with a “get it done” attitude and ownership mindsetIllustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and TrustThe Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essentialThere are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.The salary range for this position is $135,000-$170,000.#LI-EH1#LI-HybridWho We AreWE ARE PRICELINE.Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers. Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized. We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable. If you want to be part of something truly special, check us out! Flexible work at PricelinePriceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.Perks & Benefits at PricelineOur benefits are designed to support your health, wellbeing, and life inside and outside of work. Eligible Priceliners have access to:Health & wellness coverage including medical, dental, vision, and mental health resourcesGenerous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer daysWork/life support including the ability to work up to 4 weeks per year from anywhere, parental leave, dependent care and family support resources, Summer Fridays, and office perks like stocked kitchens and catered meals (varies by location)Financial security programs such as retirement plans with company contributions, life and disability coverage, and tax-advantaged accountsSignature travel perks including employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks creditsAdditional perks & discounts like travel and partner discounts, tuition support, legal support, and pet benefitsA people-first culture with Employee Resource Groups (ERGs), social events, recognition programs, and service awards that help you connect, grow, and celebrate togetherSpecific benefits and programs vary by location.Inclusion is a Big Deal!To be the best travel dealmakers in the world, we believe our team should reflect the broad range of customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love for you to join us and help shape what makes our team extraordinary.Applying for this positionWe're excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply.External candidates are required to have an account before applying. When you click Apply, returning candidates can log in, or new candidates can quickly create an account to save/view applications.SummaryLocation: New York; Norwalk, CTType: Full time