Senior Field Engineer

We are currently supporting an outstanding international technology leader within the mission-critical IT/AV technology domain in the search for multiple Senior Field Engineers to join their growing US team!

This is a hands-on field based engineering role focused on system installations, troubleshooting, maintenance, and customer support across a range of complex, real-time, mission-critical technical environments. You'd have the opportunity to work within truly exciting customers, supporting technical solutions into complex control room environments across verticals such as Broadcast, Defence, Oil & Gas, Utilities & Transportation.

The position would suit candidates with experience across IT or AV hardware, networking, or technical support environments who enjoy working directly with customers and solving technical issues both remotely and on-site.

Responsibilities:

• Install and configure systems and equipment
• Provide technical support via phone, email, remote access, and onsite visits
• Troubleshoot technical issues and perform maintenance activities
• Support system staging and configuration
• Assist with technical documentation and reporting
• Deliver basic end-user training
• Support inventory management and technical demonstrations

Requirements:

• Experience within a technical customer support, hardware, electrical, AV, or engineering environment
• Knowledge of networking fundamentals including LAN, TCP/IP, and DHCP
• Experience working with Windows systems and applications
• Ability to travel extensively (50-75%)
• Strong communication and customer service skills
• U.S. citizenship and ability to obtain/hold a valid passport

Desirable Experience:

• Video over IP or network streaming protocols
• Multicast networking
• Cisco switch configuration
• Programming knowledge