Case Manager Specialist

Summary

Vocational Services Specialist provides crisis management, vocational services, case management, and human resources support to individuals with disabilities and other barriers to employment. The role includes vocational counseling, coaching, and consultation to maximize the quality of on‑site vocational rehabilitation services.

Main Duties and Responsibilities

• Provide intensive crisis intervention, support, and counseling for participants as needed and make recommendations for needed interventions to promote vocational success.
• Provide person‑centered vocational support to individuals with disabilities and other barriers to employment.
• Deliver one‑on‑one counseling, coaching, crisis intervention, and/or training with program participants when needed and/or requested.
• Work to identify strategies to help team members work through everyday crisis and workplace accommodations for program participants to assist them in maximizing their vocational success.
• Process program‑specific intake documents and maintain electronic case files for program participants.
• Conduct orientation sessions for new participants.
• Provide person‑centered case management services to individuals with disabilities and other barriers to employment.
• Assist program participants in developing an individualized program plan in consideration of their vocational goals, strengths, interests, functional limitations, and potential utilization of assistive technology and other job accommodations.
• Work to identify strategies and appropriate assistive technology solutions for program participants to assist them in maximizing their vocational success.

Other Duties and Responsibilities

• Process initial intake documents; develop and maintain electronic case files.
• Provide human resources support to program participants, including new hire orientation, FMLA management, interactive process for accommodations and support with corrective action as needed.
• Communicate with community agencies and provide information about community resources to enhance support services for program participants.
• Work with an interdepartmental team to monitor participants’ progress and enhance the quality of services provided.
• Research and build resources and team knowledge to help team members navigate community resources and internal resources so they can develop independence and self‑sustainability.
• Clearly and accurately document in case files.
• Complete required paperwork in a timely manner.
• May attend community and Peckham events throughout the year.
• Maintain a safe and clean work environment.
• Assist in the training of people with disabilities as needed.
• Promote Peckham’s vision, values, and services with the highest integrity and ethics to all customers and stakeholders.
• Miscellaneous related duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Minimum Qualifications

• Bachelor’s degree in Rehabilitation Counseling, Social Work, Human Services, Psychology, Education, or a related field.
• Or 2‑4 years of experience supporting individuals with disabilities or barriers to employment in vocational, workforce development, human services, or case management settings.
• An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.
• Experience assessing participant needs, developing service plans, and supporting individuals in achieving employment or career goals.
• Ability to maintain accurate documentation and comply with program guidelines, reporting requirements, and confidentiality standards.

Preferred Qualifications

• 1‑year related experience in case management.
• Licensed Professional Counselor (LPC).
• Past experience providing clinical support.
• Conflict Management skills and experience.
• Effective Communication and Writing skills.
• Mentoring and Coaching skills and experience.
• Problem Solving and quality focus.
• Stress Management abilities.
• Understanding of public policy and applicable laws.
• Ability to research and build resources through community partners and Peckham programs.

Competencies

• Clinical Support
• Confidentiality
• Conflict Management
• Effective Communication
• Effective Writing
• Mentoring and Coaching
• Problem Solving
• Quality
• Stress Management

Physical Demands

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case‑by‑case basis.

Equal Employment Opportunity Statement

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application, please notify our recruitment team. The agency may provide accommodations such as a change to the application process, documents in an alternate format, a sign language interpreter, or specialized equipment.