Office Manager

Northeast Appliance Repair LLC

West Monroe, LA

Job Description
Job Description
Benefits:
401(k)
Competitive salary
Dental insurance
Health insurance
Training & development
Vision insurance
Northeast Appliance Repair LLC – West Monroe, LA
???? 901 Cypress Street, West Monroe, LA 71291
Northeast Appliance Repair has proudly served North Louisiana for over 10 years and is continuing to grow. We are looking for an experienced Office Manager to oversee the daily operations of our service office.
This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and can keep technicians, customers, billing, and scheduling organized throughout the day.
Responsibilities
Manage daily technician scheduling and dispatch
Answer incoming customer calls with professionalism
Handle customer concerns and resolve issues efficiently
Keep technician schedules full and on track
Create invoices and submit warranty claims
Process customer payments and assist with collections
Maintain accurate billing and customer records
Coordinate with technicians, customers, and warranty companies
Keep multiple priorities moving while maintaining excellent customer service
Help ensure the daily operation of the service department runs smoothly
Qualifications
Minimum 3 years of experience in an office management, dispatch, service coordinator, or customer service leadership role
Proven ability to handle difficult customer situations professionally
Strong multitasking and organizational skills
Excellent phone etiquette and communication skills
Experience with billing and invoicing
Detail-oriented with strong computer skills
Ability to prioritize work in a busy office
Dependable, self-motivated, and a team player
Preferred Experience
Experience in one or more of the following industries is strongly preferred:
Appliance Repair
HVAC
Plumbing
Electrical
Automotive Service
Construction
Property Management
Medical Scheduling
Other service-based businesses
Applicants whose experience is primarily retail sales or cashier positions are unlikely to be a good fit for this role.
What We Offer
Monday–Friday, 8:00 AM – 5:00 PM
Competitive Pay
Health Insurance
401(k)
Paid Holidays
Paid Time Off
Opportunity to grow with an expanding company
???? Please email your updated resume to:
View email address on us.fitly.work

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Vacancy posted 8 days ago

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