Patient Registration Clerk

Answer phones in a pleasant manner, deal with patient needs expeditiously, screen or forward calls, take messages and enter them into the patient EHR for the nurse or provider, provide information or schedule appointments. Greet persons entering establishment in polite, prompt and helpful manner, determine nature and purpose of visit, and direct or escort them to specific destinations. Register new and established patients; use multiple software systems to track patient information, process and generate information necessary for billing. Distribute ‘Welcome to The Practice’ packet to new patients. Work with nursing to schedule visits with interpretive service if needed. Update patient insurance information and demographics, collect and record co-payments, provide any necessary forms needing completion, and obtain required signatures as necessary. Forms include but are not limited to, ABN's, non-coverage forms, HIPAA forms, and Medicare Secondary Payer (MSP). Reconcile patient deposits nightly; provide completed information to the business office on the next business day. Transmit information or documents to customers, using computer, mail, or facsimile machine. Scan and maintain records. Schedule appointments ensuring the correct amount of time is schedule according to the patient diagnosis and reason for visit. Maintain and update any changes in the schedule. Assist patient to identify their PCP and work to align patient’s visit with their PCP Prepares for, attends and participates in team meetings, quality projects and team huddle. Analyze data to determine answers to questions from patients or members of the public. Coordinate services with other departments. Notify patients about the prompt pay discount for clinic visits, collect point of service payments, and provide patients with financial paperwork. Supports and abides by the mission, values, and policies of CHCS in all activities. On-going compliance with CHCS educational requirements. #J-18808-Ljbffr Community HealthCare System