Student Accounts & Collections Assistant

Student Accounts & Collections Assistant Full-Time | Finance Location Omaha Catholic School Consortium - Central Office 4501 S 41st St Omaha, Nebraska 68107 Description The Student Accounts & Collections Assistant plays a key role in supporting student account management and tuition collection efforts for the Omaha Catholic School Consortium. The role serves as a primary point of contact for families regarding tuition, fees, scholarships, discounts, payment plans, and account balances, and works closely with FACTS customer service and school administrators to ensure accurate application of tuition charges, financial assistance, and payments. In addition, the position monitors and manages outstanding tuition and fee balances, communicates with families regarding delinquent accounts, establishes payment arrangements, and supports collection efforts in a professional and compassionate manner. The assistant maintains accurate financial records, provides exceptional customer service, and helps ensure consistent application of tuition, financial assistance, and collection policies across the Consortium while supporting its mission and values. Requirements Knowledge, Skills, and Abilities Strong customer service orientation with the ability to handle sensitive financial matters with professionalism, discretion, and compassion. Knowledge of account collection practices preferred. Proficient in Microsoft Office (Word, Excel, Outlook). Ability to learn and effectively utilize FACTS and other financial software systems. Excellent verbal and written communication skills. Strong organizational, analytical, and problem‑solving abilities. Detail‑oriented with the ability to manage multiple priorities and deadlines. Culturally sensitive and able to effectively communicate with individuals from diverse backgrounds. Bilingual in English and Spanish required, with the ability to effectively communicate verbally and in writing with families. Education and Experience Associate’s degree in Business Administration, Accounting, Finance, or a related field preferred. Minimum of two (2) years of experience in customer service, collections, financial administration, or clerical support. Experience in an educational, nonprofit, or faith-based organization is preferred. #J-18808-Ljbffr Archdiocese of Omaha