Customer Support Specialist

Customer Support Specialist (Entry-Level) Orlando, FL (On-Site – 5 Days/Week) Must have: 0–2 years of B2B customer service experience (retail, hospitality, call center, or SaaS) to be considered. Biller Genie is looking for a Customer Support Specialist to join our growing team. In this role, you’ll be the first point of contact for customers, helping answer questions, resolve basic platform issues, and ensure a positive experience with our software. This is a great opportunity for someone early in their career who enjoys helping people, solving problems, and working in a fast-paced SaaS environment. If applying from out of state, please include “Planning to Relocate” at the top of your resume. What You’ll Do Respond to customer inquiries via phone, chat, and email Troubleshoot basic platform questions and guide customers to solutions Escalate more complex issues to senior team members when needed Document all interactions accurately in our ticketing system Follow up to ensure issues are resolved and customers are satisfied Identify common questions and suggest ways to improve support resources What We’re Looking For 0–2 years of customer service experience (retail, hospitality, call center, or SaaS preferred) Strong communication skills (written and verbal) Positive, patient, and customer-first attitude Ability to multitask and stay organizedComfortable learning new software and systems About Biller Genie Recently named Inc. Magazine 2023 Best Places to Work, Biller Genie is a fast-growing B2B SaaS platform helping businesses get paid faster. We have offices in Miami and Orlando and serve clients nationwide. Benefits Medical, Dental, Vision 401(k) with up to 4% match Flexible Open PTO Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #J-18808-Ljbffr Biller Genie