Assistant General Manager

Homewood Suites by Hilton Newport Cincinnati Newport, Kentucky | Full-Time Lead the Team. Elevate the Guest Experience. Grow Your Career. The Homewood Suites by Hilton Newport Cincinnati seeks an experienced, energetic, results-driven Hotel Assistant General Manager to lead hotel operations and deliver exceptional guest experiences. This leadership position works closely with the General Manager to oversee daily hotel operations, support team development, drive guest satisfaction, and ensure operational excellence throughout the property. The ideal candidate is a hospitality professional with strong leadership skills, a passion for guest service, and the ability to motivate teams while maintaining Hilton brand standards and achieving financial goals. Key Responsibilities Operations Leadership Assist with day-to-day hotel operations, including Front Desk, Housekeeping, Breakfast, and Guest Services. Ensure exceptional guest service and operational efficiency across all departments. Maintain compliance with Hilton brand standards, company policies, and safety requirements. Monitor property appearance, cleanliness, and overall guest experience. Guest Satisfaction Actively engage with guests to ensure an exceptional stay experience. Respond to guest concerns, service recovery situations, and special requests promptly and professionally. Monitor guest feedback, online reviews, and satisfaction scores and implement improvement strategies. Recruit, train, coach, and develop hotel associates. Foster a positive workplace culture focused on teamwork, accountability, and service excellence. Conduct employee coaching, performance discussions, and recognition programs. Assist with scheduling and staffing to meet business demands. Support management of labor costs, departmental expenses, and operating budgets. Monitor productivity, payroll, and revenue opportunities. Assist with forecasting, reporting, inventory controls, and cost management initiatives. Drive hotel profitability while maintaining excellent guest satisfaction. Partner with the General Manager and Sales team to maximize occupancy and revenue. Promote guest loyalty programs and hotel amenities. Support local sales initiatives and community engagement efforts. Qualifications Minimum of 2 years of hotel leadership experience preferred. Previous experience as an Assistant General Manager, Front Office Manager, Operations Manager, or Department Head preferred. Strong knowledge of hotel operations, guest service, and team leadership. Experience with hotel property management systems and Microsoft Office. Excellent communication, problem-solving, and organizational skills. Ability to lead multiple priorities in a fast-paced hospitality environment. Flexible schedule, including evenings, weekends, and holidays as needed. What We Offer Medical, Dental, and Vision Insurance Paid Time Off 401(k) with Company Match Hilton Team Member Travel Discounts Worldwide Professional Development and Training Associate Recognition Programs Preferred Experience Hilton brand experience preferred Extended-stay hotel experience is a plus Experience leading multiple hotel departments Strong understanding of hotel financial metrics, guest satisfaction scores, and labor management Job Type: Full-Time 401(k) & Company Match Health Insurance Vision Insurance Life Insurance Paid Time Off Employee Assistance Program Homewood Suites by Hilton Newport Cincinnati is an Equal Opportunity Employer committed to creating an inclusive workplace for all associates. #J-18808-Ljbffr Commonwealth Hotels