Full-Time Customer Assistant Representative | Valley Stream

Customer Assistance Representative Sr

We're immediately hiring for a Customer Assistance Representative Sr (CAR) who will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non-airport branch location.

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off, starting with 5 days upon hire and receiving a total of 12 days your first year, plus 6 holidays
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

The starting rate of pay is $19.00 / hour. Employees have the opportunity to earn yearly merit increases based on performance.

This position is full-time and located at our office in Valley Stream. The schedule available is:

Sunday: 8:30am-12:30pm

Monday: 7:15am-6:30pm

Tuesday: OFF

Wednesday: OFF

Thursday: 7:15am-6:30pm

Friday: 7:15am-6:30pm

Saturday: 8:30am-1:30pm

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must have two years of college and/or customer service experience combined.
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted US driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to read, write, and understand English.
• Apart from religious observation, must be available to work the following schedule:

  Sunday: 8:30am-12:30pm

  Monday: 7:15am-6:30pm

  Tuesday: OFF

  Wednesday: OFF

  Thursday: 7:15am-6:30pm

  Friday: 7:15am-6:30pm

  Saturday: 8:30am-1:30pm