Collections Customer Solutions Associate

Job Description

Job Description

Position Overview:

Credence is a dynamic and growing financial services company based in the Dallas/Galleria area. We are currently seeking motivated, goal-driven Customer Solutions Associates to join our team, primarily supporting our first- and third-party collections programs. This is an excellent opportunity for individuals with a strong background in collections and customer service who are looking to advance their careers in a supportive and performance-driven environment.

 

Essential functions of the position:

• Manage & collect on past-due accounts, ensuring professional & effective communication with consumers.

• Make outbound calls to consumers to negotiate payment arrangements and bring accounts current.

• Accurately document all account activity and update customer information, including contact details.

• Perform intermediate-level skip tracing using internal tools (e.g., Accurint).

• Maintain compliance with company policies and applicable regulations.

• Support additional tasks and responsibilities as assigned by management.

 

Education and Experience:

• 1–8 years of experience in collections (preferred)

• 1–8 years of healthcare call center experience (inbound/outbound)

• High school diploma required.

• Experience with medical insurance accounts is a plus but not required.

 

Benefits:

• Competitive base pay with monthly performance-based bonus plans

• Comprehensive health insurance

• Paid vacation and holidays

• Ongoing training and professional development

• Monday through Friday schedule – no weekend shifts

Company Description

Credence Global Solutions (“CGS”) is a Dallas, Texas based diversified technology driven financial transformation company with deep expertise in receivables management and voice based BPO. With focus on Receivables Management, Healthcare RCM, Technology Platforms and Contact Center verticals, CGS services leading telecommunication, healthcare, and media companies.

Healthcare providers serviced by CGS include medical transport providers, emergency physicians, health infusion service providers and diagnostic laboratories. In the telecommunication vertical, CGS serves four of the top five providers in United States.

Credence Resource Management is the flagship company of the Credence Group.

Our mantra is Excellence Beyond Belief. Challenges, growth opportunities and a passion for the Job enables us to repeatedly deliver excellence to our clients. Our teams are encouraged to continually explore their talents and pursue their interests, giving them the authority to gain knowledge and skills to truly be the expert in their domain. We strive to bring on the best and brightest, as well as to invest in their training and education, making them a seamless extension of your team.

Headquartered in Dallas TX, we have delivery offices in San Jose CA; Natchez MS; Mesa AZ & Pune India. Visit to know more about the company.

Company Description

Credence Global Solutions (“CGS”) is a Dallas, Texas based diversified technology driven financial transformation company with deep expertise in receivables management and voice based BPO. With focus on Receivables Management, Healthcare RCM, Technology Platforms and Contact Center verticals, CGS services leading telecommunication, healthcare, and media companies.\r\n\r\nHealthcare providers serviced by CGS include medical transport providers, emergency physicians, health infusion service providers and diagnostic laboratories. In the telecommunication vertical, CGS serves four of the top five providers in United States.\r\n\r\nCredence Resource Management is the flagship company of the Credence Group.\r\n\r\nOur mantra is Excellence Beyond Belief. Challenges, growth opportunities and a passion for the Job enables us to repeatedly deliver excellence to our clients. Our teams are encouraged to continually explore their talents and pursue their interests, giving them the authority to gain knowledge and skills to truly be the expert in their domain. We strive to bring on the best and brightest, as well as to invest in their training and education, making them a seamless extension of your team.\r\n\r\nHeadquartered in Dallas TX, we have delivery offices in San Jose CA; Natchez MS; Mesa AZ & Pune India. Visit to know more about the company.