Head of Product, Trust (Risk/Identity)

Role Description

Square serves millions of sellers, and every one of them begins their relationship with us through a trust decision. Trust is foundational to Square: we protect sellers and the business from bad actors while enabling companies of all sizes to grow with confidence.

As Product Lead, Trust, you'll set the Square-wide strategy for building and maintaining seller trust, managing the roadmap across Risk and Identity. You'll navigate the space's central tensions — access vs. protection, growth vs. fraud prevention — and be accountable for Risk Loss Rate, Seller Trust, and ecosystem health.

This is a player-coach role: you'll own the most ambiguous, highest-stakes Trust bets as a hands-on DRI while coaching a small group of senior PMs — developing their craft and judgment.

You Will

• Bring a Square-wide perspective on Trust for strategic planning, ensuring trust considerations are embedded across all seller-facing products and experiences.
• Lead the product organization across multiple product areas including Identity Verification, Access, Disputes, and Controls.
• Serve as hands-on DRI on the hardest Trust problems, setting the gold standard for craft, while coaching senior PMs to raise their capability and taste.
• Champion the seller experience: make verification, limits, and remediation fair and fast for legitimate sellers, and fix blind spots that falsely decline good businesses.
• Drive accountability for Risk Loss Rate, Seller Trust metrics, Access expansion for trusted sellers, and ecosystem health across all of Square's products.
• Operate AI-native: set the vision for how AI reshapes Trust products and the team's own work.
• Engage regulators, compliance bodies, and identity-verification partners, shaping the regulatory landscape into Product and GTM strategy.
• Drive execution across multiple functions and organizations including Product, Engineering, Compliance, Legal, and Operations to deliver on Trust and Safety initiatives.

Qualifications

• 8+ years of product management, including several leading and coaching senior product talent in complex or regulated domains.
• A proven player-coach orientation. You ship your own work at senior scope while leveling up other PMs as people, not managing their tasks.
• Track record of originating strategy in ambiguous space and building platform/infrastructure products.
• Exceptional narrative skills. You align executives, regulators, and teams around a trust strategy.
• Direct experience with trust & safety, risk, identity, or compliance products.
• Experience managing regulatory requirements and compliance-driven product development.

Nice to Haves

• Experience with payments or fintech products.
• Background in fraud prevention, identity verification, or KYC/AML.
• Track record with both internal tooling and customer-facing product development.
• Familiarity with ML/AI-powered risk and fraud detection systems.
• Experience with identity verification providers (Veriff, Onfido, Persona, Jumio).
• Knowledge of global regulatory frameworks (FATF, AMLD, GDPR, CFPB).

Benefits

• Remote work.
• Medical insurance.
• Flexible time off.
• Retirement savings plans.
• Modern family planning.