Customer Service Associate

Customer Service Specialist - Gainesville

Join Our Mission: Your Meridian Career Starts Here!

Location: Gainesville, FL

Pay: $16.32/hr. | Non-Exempt

Why Meridian?

For over 50 years, Meridian Healthcare has been a trusted leader in mental health and substance use care across North Central Florida. Guided by our H.E.A.R.T. values-Hope, Empathy, Accountability, Resilience, and Teamwork-we are committed to transforming lives and strengthening communities.

About the Role

As a Customer Service Specialist, you play a vital role in creating a welcoming, efficient experience for every client. You'll serve as the first point of contact-supporting clients in person and by phone while ensuring smooth daily operations within the center.

Key Responsibilities:

Greet and assist clients, answering questions and directing them to appropriate services

Provide administrative and clerical support (scheduling, correspondence, filing, mail, etc.)

Manage financial tasks including co-pay collection, deposits, and petty cash

Support departmental operations and contribute to overall program success

What We're Looking For

Associate's degree (preferred) with clerical/reception or billing experience

OR

High School Diploma/GED with 2+ years of office/clerical experience (including public interaction; healthcare preferred)

Bilingual skills a plus

Must type 27 WPM and pass required assessments

Why You'll Love Working Here

Supportive, team-oriented culture

Generous PTO & holiday benefits

Comprehensive health, dental, vision & wellness programs

403(b) with up to 8% company match

Tuition reimbursement & career growth opportunities

Additional perks including EAP, discounts, and more

Make an Impact

Join a team where your work truly matters-helping connect individuals to care and support every day.

Apply today and bring hope and healing to our communities with Meridian Healthcare.

For information on Florida's Care Provider Background Screening Clearinghouse and screening requirements, visit

Meridian is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.

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