Alumni Coordinator

Alumni Coordinator

Reports to: Director of Business Development

Job Category: Hourly| Non-Exempt | Full-Time

Salary Range: $23.20-$26.68 per hour

Job Site: Hybrid in Colorado (will require travel to multiple sites)

Job Summary:

The role of the Alumni Coordinator is to engage clients and alumni by developing programs and events to provide ongoing support for individuals in recovery.

Education and Experience:

• Bachelor's degree preferred, high school diploma or equivalent required.
• Minimum of two years customer service, event planning, publicity and/or marketing experience.
• Two years experience in substance abuse or mental health field preferred.
• Experience with CRM systems preferred.

Required Skills/Abilities:

• Valid and unrestricted driver's license.
• Excellent verbal and written communication skills.
• Strong relationship building skills.
• Ability to listen well and offer solutions.
• Ability to act with integrity, professionalism, and confidentiality.
• Strong collaboration skills with the ability to think creatively and share ideas.
• Ability to manage time effectively.
• Ability to make decisions using sound judgment, data, and advice.
• Knowledge of industry and trauma-integrated care.
• Passionate about helping others live a life of recovery.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization's CRM system.
• This position requires frequent travel to events and multiple company sites.

Duties/Responsibilities:

• Alumni Engagement & Support:
  • Facilitate weekly virtual alumni meetings and in-person group sessions at all facilities as needed.
  • Collaborate with Client Care Coordinators and Clinical Teams to ensure ongoing alumni engagement and smooth transitions into the alumni program.
  • Establish and maintain professional relationships with current clients, ensuring seamless integration into the alumni network upon discharge.
  • Regularly communicate with alumni via phone, text, email, and through Team Recovery and KIPU CRM systems to keep them engaged.
  • Serve as the primary liaison between alumni and the treatment center, addressing concerns and needs promptly.
• Event Coordination & Planning:
  • Plan, coordinate, and attend alumni events, including weekends and meetings for NRT programs.
  • Handle all event logistics, including booking lodging, coordinating travel, organizing menus/catering, and managing on-site/off-site activities using platforms like Eventbrite and Constant Contact.
  • Support alumni event initiatives, ensuring alignment with the organization's mission and goals.
• Program Management & Data Collection:
  • Manage enrollment and engagement with the Recovery Capital Index and oversee the collection of post-treatment program outcomes data via the Team Recovery app.
  • Ensure the CRM is consistently updated with pertinent data about contacts, referrals, and alumni interactions (i.e. Communication Logs and data management).
  • Assist in the admission process when necessary, including re-admitting clients and coordinating with admissions and business development to initiate alumni referrals.
• Networking/Community Engagement
  • Collaborate with other Alumni Coordinators for events and community engagement.
  • Attend TPAS and COPLA networking events when necessary to increase brand awareness.
• Compliance & Confidentiality:
  • Maintain an in-depth knowledge of the organization's mission, goals, programming, and admission criteria.
  • Adhere to Joint Commission standards, as well as State and Federal regulations, ensuring strict confidentiality for all clients and alumni.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Standing, sitting, bending, reaching.
• Must be able to see, hear, talk, read, write, type.
• Exposure to clinical and medical environments.
• Must be able to lift 15 pounds at times.
• Driving in all weather conditions.

Benefits & Perks:

Health and Wellness

• Medical, dental and vision insurance*
• Supplemental accident and hospital indemnity coverage*
• Voluntary Term Life insurance*
• Employee Assistance Program
• Monthly wellness reimbursement*

Financial

• Competitive salary
• Employee recognition and rewards programs
• Employee referral incentive program
• Employer-sponsored 401(k) plan

Work/Life Perks

• Professional growth and development
• Continuing education reimbursement
• Unlimited paid time off (exempt employees) + sick days
• Paid time off policy (non-exempt employees) + sick days
• Paid holidays (exempt) or ability to earn 1.5x base hourly rate (non-exempt)

*Full-time employees

This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Compensation details: 23.2-26.68 Hourly Wage

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