Account Manager, Gift & Loyalty

Summary : The Account Manager's primary responsibility is to be the liaison for customer business interactions between clients and operations. Drive revenue growth with existing clients by educating them on all gift card services PLI offers, keep track of all projects and to maintain positive customer relations. The activities can include ongoing communication with clients, responding to RFQ's and working with other members of the gift card sales team to achieve departmental goals. Some over-night travel may be required.

Additional Information:

PLI is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. PLI does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Essential Job Functions

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Monitoring customer activity, creating and contributing to reports (project trackers, forecasting), meeting with clients on a recurring basis to review project trackers, improve customer understanding of all of PLI's capabilities, drive additional business, and discuss areas of improvement
• Receive RFQ's from clients and work internally with estimating to create quotes while working with the sales leaders to determine margins.
• Work with scheduling to obtain milestones for projects
• Create kick offs for the customer care team upon award of a project from a client.
• Follow up on art and data approvals
• Be the liaison between the client and customer care teams to address any questions or concerns during the production process.
• Work with PLI creative team and procurement to develop ancillary solutions for clients.
• Assist in invoice collection
• Upon a production issue work with the quality team to develop a corrective action plan.
• Identify potential new business in assigned accounts to generate additional revenue.

Qualifications:

• Associates degree or two years' job-related experience or training
• Previous experience as Account Executive, or in a client-facing role
• Strong customer service and interpersonal skills for dealing with different types of customers and clients
• Strong organizational skills and attention to detail

Knowledge, Skills, Abilities:

• Must possess good organizational skills
• Excellent verbal and written communication skills
• Must be able to work in a team environment
• Should possess the ability to multitask and be self-motivated
• Time management and multitasking skills to handle multiple tasks and clients at once
• Knowledge and experience of Microsoft Office
• Knowledge of research via the internet

Physical Requirements and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, the employee is regularly required to:

• Sit, speak, hear and comprehend
• Stand; walk; use hands to finger, handle or feel; and reach with hands and arms on a daily basis
• Specific vision abilities required by this job include the ability to adjust focus and see colors with acuity

While performing the duties of this job, the employee is primarily in an indoor setting, but may be exposed to:

• Moderate noise environment

A demonstrated commitment to safety is a condition of employment.