Director, Global Content Production

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Director, Global Content Production What you will do Let’s do this. Let’s change the world. In this vital role the Director, Global Content Production is responsible for operationalizing Amgen's content supply chain and leading the global production capability that delivers content at scale across brands, markets, and channels. This leader oversees a global team and network of production partners responsible for delivering thousands of content production projects annually across web, CRM, Veeva, digital, print, localization, and omnichannel channels. The role is accountable for production quality, speed, compliance, cost efficiency, partner performance, and the successful adoption of automation and AI-enabled production capabilities. Success in this role will be measured through improvements in production efficiency, cycle time reduction, content reuse, automation adoption, cost optimization, and the ability to scale content production globally. Global Content Production Leadership Lead a global teamof production operations leaders across North America, Europe, and Asia responsible for production delivery and operational excellence. Establish the operating model, governance framework, and service levelsfor the Global Content Production organization. Build strategic partnershipsacross Content Excellence, Brand, Technology, Medical, Legal, Regulatory, and Commercial teams to align production capabilities with business needs. Develop organizational capabilities and talent, fostering a culture of accountability, operational excellence, and continuous improvement. Content Supply Chain Operations Lead the delivery of thousands of content production projects annuallyacross web, CRM, Veeva, print, localization, modular content, and omnichannel production services. Ensure efficient, compliant, and high-quality content deliverythrough standardized workflows, resource planning, and production controls. Drive operational consistency across regions, brands, and partnersto improve speed, scalability, and stakeholder experience. Define and monitor KPIsrelated to production speed, quality, compliance, cost, content reuse, capacity utilization, and stakeholder satisfaction. Partner, Vendor & Financial Management Oversee a global ecosystem of production agencies, creative partners, localization providers, and content operations vendorssupporting content delivery at scale. Manage production budgets, forecasting, and resource allocationto ensure cost-effective and efficient operations. Establish vendor performance frameworks and governance processesto ensure partners meet quality, service, and business expectations. Optimize external spend and partner performancewhile improving scalability and service delivery. Automation, AI & Capability Evolution Partner with Content Transformation and Technology teamsto operationalize new production capabilities, workflows, and platforms. Drive adoption of automation, modular content, and AI-enabled production solutionsthat improve productivity, quality, speed, and scalability. Serve as a key business advocate for production technologies, helping maximize value realization from content supply chain and AI-enabled production platforms. Identify and scale GenAI and automation use casesthat increase content throughput, improve content reuse, and support business growth without proportional increases in cost or resources. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The content production professional we seek is a collaborative leader with these qualifications. Basic Qualifications: Doctorate degree and 4 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery OR Master’s degree and 7 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery OR Bachelor’s degree and 9 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery Preferred Qualifications: Strong project and stakeholder management skills with a record of successful cross functional collaboration Proven ability to translate strategy into action through detailed implementation plans Strong analytical and organizational skills, with the ability to track executional performance and recommend improvements Exceptional communication skills—both written and verbal—to influence across levels Experience working with agencies, operations teams, and brand teams in matrixed environments Comfortable navigating ambiguity and leading change in evolving marketing environments Familiarity with life sciences or regulated industries What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan Stock-based long-term incentives Award-winning time-off plans Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr Amgen SA