Clinical Manager

Clinical Manager The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. The Clinical Manager is responsible for the quality management of the business and clinical operations assigned for service delivery, tasked with ensuring regulatory compliance as well as quality services. The position is responsible for several managerial director reports as well as several indirect reports via the management structure. The position has a broad scope of responsibility and oversight for programs, personnel, and management. Hours of Responsibility: The program is open Monday to Friday, 8 am to 5 pm. This is not a traditional 40‑hour/week job and will require some late evening and weekend work. Responsibilities Responsible for all aspects of site operations, including but not limited to business office, medical support staff, and clinical team. Provides guidance, direction, and supervision to staff to ensure quality care and implementation of processes. Responsible for program planning, interagency relations, and resource development. Participate in the hiring and supervision of site staff. Ensure timely patient access to comprehensive, person‑centered, trauma‑informed services. Accountable to ensure efficient and effective use of provider time. Develops and implements strategies for performance improvement related to key performance indicators, including but not limited to productivity, charting timeliness, and quality improvement. Fosters an environment of continuous quality improvement (CQI); ensures that an ongoing CQI process is developed and implemented and provides oversight to the CQI process. Adhere to fiscal responsibility of the program budget. Directly supervises management and team leads in the overall service delivery model as well as the business office. Adhere to documentation requirements related to Quality Management and regulatory agencies, such as CARF, CCBHC, and the Texas Administrative Code. Responsible for a creative collaborative working environment in conjunction with the medical director. Provide clinical supervision, education, and training as required by various contracts and regulatory agencies. Establishes and maintains the highest standard of quality care and ethical practice. Identifies and implements strategies for overall program development and growth. Actively participates in special projects and takes leadership roles as requested. Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws. Exercises sound judgement and maintains current knowledge of the company's organization structure, personnel policies, and federal and state laws regarding employment practices. Performs other duties as assigned. Competencies Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws. Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills. Understanding of best practice for treatment of complex behavioral health issues. Effectively motivate and supervise staff. Effective verbal and written communication skills. Excellent organizational skills with the ability to prioritize workflow and meet deadlines. Ability to handle multiple tasks and special projects simultaneously. Able to work autonomously with minimal or no supervision. Able to maintain a high level of professionalism and confidentiality. Qualifications Education and Experience: Master’s degree in psychology, social work, or other human services field. (Required) 7–10 years of mental health experience. (Required) 5 years minimum of management/supervisory experience. (Required) Preferred: LPC, LCSW, LMFT or other license that allows for independent practice. Driving Required: Yes. Mathematical Skills Basic math skills required. Ability to work with reports and numbers; above‑average Excel skills needed. Ability to calculate moderately complex figures and amounts to accurately report activities and budgets. Reasoning Ability Ability to apply common sense understanding to carry out simple one or two‑step instructions. Ability to deal with standardized situations with only occasional or no variables. Computer Skills Use computer, printer, and software programs necessary to the position (Word, Excel, Outlook, PowerPoint). Ability to utilize Internet for resources. Certifications, Licenses, Registrations Current State of Texas Driver License, or if living in another state, must be currently licensed in that state; if licensed elsewhere, must obtain a Texas Driver License within three months of employment. Liability insurance required if employee operates a personal vehicle on Center property or for Center business. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record. Benefits Medical/Dental/Vision Paid Time Off Paid Holidays Employee Assistance Program Retirement Plan, including employer matching Health Savings Account, including employer matching Professional Development allowance up to $2000 per year Bilingual Stipend 6% of the base salary Many other benefits Equal Employment Opportunity/Affirmative Action Employer Metrocare is a committed equal opportunity employer. We provide a tobacco‑free workplace. No recruitment agencies may be used in the hiring process. #J-18808-Ljbffr Metrocare