Operator - Telecom - Access Center - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Responsibilities Demonstrates competency in the quality of work and knowledge of the job pertinent to the functioning of a Telecommunications Operator. Assist in directing incoming and outgoing calls. Assist in processing all code emergencies upon request via alarm panel or person-to-person. Assist in processing all messages taken that are stored within the SDC IntelliDesk Call Processing System, at USC/Norris and USC/University Hospitals to ensure doctor/patient confidentiality. Assist in ensuring that all schedules housed within the Telecommunications department are kept up to date and readily accessed when needed. Assist in processing all doctor and staff contact information and keep it updated within the department. Maintain warm, courteous and professional behavior while conducting call processing procedures. Maintain consistent accuracy in message taking and the relaying of given information. Maintain a cooperative demeanor with irate callers and uphold professionalism. Assist with staff and patient call processing concerns with professionalism. Demonstrate compliance with JCAHO requirements enforced by Telecommunications management. Monitor alarm panels (23 at USC/University Hospital and 6 at USC/Norris Cancer Hospital). Compile call log information, pulling necessary data from SDC/IntelliDesk at USC/Norris and USC/University Hospitals upon request. Assist with processing of conference calls for medical and hospital support staff. Effectively prioritize tasks, allocate time, and adapt in a changing technological environment. Ensure all requests for overhead paging are announced with clear and concise professionalism. Ensure current information is available on all medical staff and their coverage status. Show respectful and courteous behavior at all times in accordance with the employee conduct policy. Perform other duties as assigned. Qualifications High school or equivalent education. Proficient verbal and written communication skills. Capable of communicating with all levels of staff and administration. Proficient in Microsoft Software (Word and Excel). Basic typing and computer experience, especially with Microsoft Word. Works a consistent 40‑hour week as a full‑time employee on a set shift. Can work independently as well as part of a team. Always willing to take on new challenges and projects. Preferred: Experience in the health care industry. Required Licenses & Certifications Fire Life Safety Training (Los Angeles County). If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. Hourly Rate The hourly rate range for this position is $22.00 - $34.18. Equal Employment Opportunity USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy AppendixD for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at View phone number on click.appcast.io, or by email at View email address on click.appcast.io. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non‑discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke‑free environment Digital Accessibility. #J-18808-Ljbffr University of Southern California