Patient Services / Insurance Verification Representative

Patient Services / Insurance Verification Representative

LaSalle Network is partnering with a healthcare organization to hire a Patient Services / Insurance Verification Representative to join their fully remote team. This is a great opportunity for someone with healthcare call center, patient access, patient registration, scheduling, or healthcare customer service experience who enjoys helping patients and working in a fast-paced environment. This position offers fully remote flexibility from day one, company-provided equipment, and the potential to transition into a permanent opportunity based on performance and business needs.

Responsibilities:

• Handle a high volume of inbound and outbound calls from patients in a professional, compassionate, and efficient manner
• Assist patients with registration, scheduling, appointment-related questions, and general inquiries
• Make outbound calls to confirm appointments, obtain required documentation, and follow up on patient needs
• Accurately verify patient information while following HIPAA and patient privacy requirements
• Navigate multiple systems, including EMR/EHR and other healthcare platforms, while assisting patients
• Document all patient interactions accurately and in real time
• Manage secure messages and follow established response-time expectations
• Transition between inbound calls, outbound calls, follow-up activities, messaging, and specialty queues based on business needs
• Resolve patient concerns when possible and appropriately escalate issues when needed
• Maintain established productivity, quality, attendance, and schedule-adherence expectations
• Participate in coaching, training, and cross-training opportunities

Requirements:

• 12+ years of call center, customer service, patient access, patient registration, or healthcare-related experience
• Healthcare call center or patient-facing experience strongly preferred
• High school diploma or equivalent required
• Knowledge of HIPAA and patient privacy standards
• Experience working with an EMR, EHR, CRM, or ticketing system preferred
• Strong computer skills and ability to navigate multiple systems simultaneously
• Excellent verbal and written communication skills
• Strong attention to detail and accurate data-entry skills
• Ability to multitask and remain organized in a high-volume environment
• Comfortable working in a metric-driven call center environment
• Reliable attendance and ability to maintain consistent schedule adherence
• Ability to maintain a private, secure workspace while working remotely

What's In It For You?

• $18$21/hour, depending on experience
• 100% remote position
• Contract with potential for permanent hire
• No specific U.S. time zone requirement candidates can be located across the country
• Opportunity to gain valuable experience within a healthcare environment

Key Details:

• Location: Fully Remote U.S.
• Pay: $18$21/hour, depending on experience
• Job Type: Contract with potential for permanent hire
• Hours: MondayFriday, 7:45 AM5:00 PM EST
• Breaks: Two 15-minute breaks and a 30-minute lunch
• Equipment: Company-provided equipment
• Time Zone: Candidates may be located in any U.S. time zone
• Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visit

If you bring this kind of experience, we want to hear from you! Apply today.