Assistant Store Manager

Assistant Store ManagerThis job is located at 781 Tremont Street, Boston, MA 02118PLS Overview: Why PLS? Because You Deserve Better! PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.Position OverviewAssistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the store's day-to-day operations, and in the absence of the Store Manager, is responsible for directing the activities of all team members.Job ResponsibilitiesMaintaining exemplary customer service within the store and building relationships with our customers so they will choose to do business with us againEstablishing a strong customer service culture within the storeAssisting the Store Manager in implementing strategies to help meet store goals and objectivesAssisting the Store Manager with recruiting, developing, and motivating store team members who exceed internal and external customer expectationsEnsuring compliance with federal, state, and local regulationsPerforming the responsibilities of a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling proceduresAnalyzing financial statements and trends to increase and maximize salesMarketing within the community to increase market share and store revenuesResolving customer complaints for increased customer satisfactionAssisting the Store Manager with managing schedule, cash, and store auditsReviewing all Operations Bulletins, News communications, and training to ensure understanding of current policies, procedures, and any changes.Helping to maintain a neat and clean store environment for our customers and team membersOther duties as assignedJob RequirementsA minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurantAbility, willingness, and confidence to engage with customersAbility to develop positive relationships with customersStrong desire to exceed company initiatives and inspire excellence in a teamExcellent communication and presentation skillsHigh-energy, collaborative management experienceProfessional appearance and demeanorMust be honest and have integrityAble to work flexible hours, including early morning, evenings, weekends, and holidaysEnglish fluency is requiredEnglish/Spanish bilingual is a plusWorking Conditions and Physical RequirementsMust be able to sit and/or stand for extended periodsMust be able to lift up to 15 lbs. with little assistanceMust be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levelsMust manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customersBenefitsBenefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.We strive to demonstrate our Core Values in all positions at PLS: Communication Customer Focus Integrity and Trust Teamwork ResultsPLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at View email address on click.appcast.io to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employmentBonus: This position is bonus eligibleMassachusetts Pay Band $19 - $21 USD