Desktop Support Technician
$25 - $33 per hourStaffmark
Service Desk Technician - Onsite (Day Shift) Pay: $25-$33/hr.
Schedule: Monday-Friday, Day Shift ( Onsite )
Location: Waltham, MA
We are seeking a skilled IT Service Desk Technician to support daily IT operations and assist with a major company-wide PC conversion. This role is ideal for someone experienced in ServiceNow , desktop support, and high-volume ticket environments.
Key Responsibilities
This role will be heavily focused on a PC conversion project and incident support, requiring strong prioritization and adaptability.
Click " Apply Now " to join a dynamic IT team supporting critical operations.
Schedule: Monday-Friday, Day Shift ( Onsite )
Location: Waltham, MA
We are seeking a skilled IT Service Desk Technician to support daily IT operations and assist with a major company-wide PC conversion. This role is ideal for someone experienced in ServiceNow , desktop support, and high-volume ticket environments.
Key Responsibilities
- Perform Service Desk tasks in line with SOPs and ITIL practices
- Manage service delivery for assigned and regional sites
- Support PC lifecycle activities (install, move, add, change, refresh, dispose)
- Document incidents, hardware changes, and repairs in ServiceNow
- Provi de on-s ite and shop floor IT support
- Troubleshoot desktops, printers, mobile devices, and collaboration tools
- Administer antivirus and patch compliance (Tanium preferred)
- Maintain CMDB accuracy and IT inventory
- Resolve incidents and service requests, including root cause analysis
- Support acquisition integrations and large-scale deployments
- Deliver end-user training and occasional VIP support
- Bachelor's degree or equivalent experience and certifications
- 3+ years in IT support or Service Desk roles
- Strong experience with Windows 7/10/11 and desktop hardware
- Working knowledge of TCP/IP networking (ICND1 or equivalent)
- Experience with ServiceNow ticketing systems
- Familiarity with Apple, iOS, and Android devices
- Ability to read technical documentation and SOPs
- ITIL Foundations knowledge
- Strong troubleshooting and analytical skills
- Experience managing third-party vendors
- Excellent communication and customer service skills
- Ability to work in a fast-paced, high-volume environment
- Medical, dental, vision, and life insurance
- Short-term disability
- 401k plans
- Weekly pay is available every Friday
- Employee discount programs
This role will be heavily focused on a PC conversion project and incident support, requiring strong prioritization and adaptability.
Click " Apply Now " to join a dynamic IT team supporting critical operations.
Vacancy posted 5 days ago
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