Guest Service Agent

Front Desk AgentThe Heathman Hotel is where Portland's cultural legacy meets timeless hospitality. Since 1927, it has stood as a gathering place for artists, writers, performers, and travelers drawn to the creative spirit of the city. Rooted in history yet thoughtfully evolved for the modern guest, The Heathman blends classic elegance with contemporary comfort in the heart of downtown Portland.We believe exceptional hospitality begins with meaningful human connection. As a Front Desk Agent, you will serve as the face of the hotel—creating memorable first impressions, delivering personalized service, and ensuring every guest feels welcomed, valued, and cared for throughout their stay. This role is ideal for a hospitality professional who thrives in a fast-paced environment while maintaining warmth, professionalism, and attention to detail.Requested TasksWelcome guests with a warm, engaging, and professional demeanor during check-in and check-out experiencesProvide personalized service while efficiently handling guest arrivals, departures, room assignments, and billing proceduresAnswer guest questions regarding hotel amenities, services, dining options, local attractions, and transportationAnticipate guest needs and proactively resolve concerns to ensure a seamless and memorable stayMaintain an active and visible presence in the lobby, offering assistance and hospitality whenever neededAccurately process payments, cash handling, room charges, and adjustments in accordance with hotel proceduresCoordinate with Housekeeping, Engineering, Valet, and other departments to ensure guest requests are fulfilled promptlyMaintain confidentiality and security of guest informationHandle guest requests, special accommodations, and service recovery situations with professionalism and urgencyEnsure the front desk, lobby, and guest-facing areas remain organized, clean, and welcomingFollow all hotel policies, procedures, safety standards, and brand expectationsRequested CapabilitiesPrevious hotel front desk, hospitality, or guest service experience preferredStrong communication and interpersonal skills with an approachable and polished presencePassion for delivering elevated guest experiences and personalized hospitalityAbility to multitask and remain composed in a fast-paced environmentStrong organizational skills and attention to detailComfortable using hotel property management systems, Microsoft Office, and related technology platformsFlexible schedule availability including mornings, evenings, weekends, and holidaysAbility to problem-solve independently and exercise sound judgmentAbility to stand and walk for extended periods throughout the shiftAbility to occasionally lift and carry items weighing up to 25 poundsAbility to bend, reach, and move throughout guest-facing areas as neededAbility to work in a fast-paced environment while maintaining professionalism and poiseAs part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.