Assistant General Manager

Assistant General ManagerFamily Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.The Assistant General Manager supports the General Manager in overseeing daily operations, ensuring service excellence, regulatory compliance, staff development, and the achievement of business goals. This role plays a critical part in maintaining a high-performing, customer-focused, and safety-conscious work environment.Key ResponsibilitiesLeadership & SupervisionAssist the General Manager with team performance evaluations and annual reviewsProvide both corrective and positive feedback promptlyGuide and support staff in day-to-day assignments and ongoing projectsCollaborate with department supervisors to enhance service delivery and operational efficiencyAnalyze location trends (weekly, monthly, quarterly, annually) and recommend strategies to maintain or improve performanceLead by example, fostering a culture of accountability, innovation, and teamworkChampion both business goals and customer needs, ensuring alignment between the twoOperations ManagementSupport the achievement of revenue and operating profit targetsAct as a representative of the location at company meetings; provide insights and updates as neededAddress customer issues and service complaints as the first point of contactHelp manage location operations within budgetary and expense control guidelinesEnsure compliance with all applicable laws and regulations (e.g., DOT, OSHA, ADA)Participate in regular inspections and maintenance planning for equipmentMaintain a safe, clean, and organized work environment and warehouseSafeguard company assets, including sensitive information and equipmentInventory & Merchandise ManagementAssist in coordinating and executing physical inventory counts to ensure accuracy and accountabilitySupport ordering processes to maintain optimal stock levels, minimizing shortages and overstock situationsAnalyze sales trends and market data to recommend product assortment adjustments that maximize revenue and meet customer demandCollaborate with procurement and sales teams to capitalize on emerging product opportunities and hot trendsRequirementsQualificationsHigh school diploma or equivalent required; college or technical degree preferredMinimum of 3 years of relevant experience in a similar industry or roleDemonstrated success within a large, multi-disciplinary organizationStrong communication, leadership, organizational, and interpersonal skillsApply now to join our growing team and help us create memorable experiences in our locations.Family Entertainment Group is an equal opportunity employer.