Customer Service Representative I

Location: Onsite in Gainesville, GA Regular Shift: 1:00PM – 10:00PM (Training will be 9:00AM – 6:00PM for the first weeks) Note: Weekend availability is required for one weekend day per week Job Type: Full-Time, Non-Exempt Pay Rate: $15.50 per hour ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

• Promptly and courteously answer inbound telephone calls.
• Assess, prioritize and resolve client issues using good listening and

comprehension skills.

• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

QUALIFICATIONS AND REQUIREMENTS

* Minimum 1 year experience in a customer service position, preferably in a call center environment. * PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred.

• Proficient PC skills in Windows-based applications.
• Excellent verbal and written communications skills.
• Excellent telephone etiquette and strong customer service orientation.
• Highly organized with strong attention to detail.
• Excellent time management skills.
• Ability to work independently and with a team.
• Ability to exercise logical critical thinking in problem solving.
• Ability to be flexible and quickly adapt to the changing needs in the

department.

• Flexible with scheduled work hours.
• Bilingual English/Spanish is a plus.

EDUCATION

• High School Diploma or equivalent.
• Pharmacy Technician Certification is a plus.

PHYSICAL DEMANDS

* Requires sitting, standing, and occasional light lifting. The Perks of Joining Our Team: We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future: * Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.

• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: We offer a robust Employee Wellness Program.
• Invest in Your Future: 401(k) with a company match.
• Support System: Employee Assistance Program provides confidential support and

counseling. * Get Rewarded for Referring Great People: Employee referral program. Ready to start your rewarding journey with us? Apply today! ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at View email address on click.appcast.io. ProCare Rx is an Equal Opportunity Employer.