IT Field Service Technician

Rose International

IT Field Service Technician Overview

Provide customer-focused field service support by diagnosing and resolving retail equipment failures at assigned retail locations. Service and install hardware across a large geographic service area. Support POS registers, self-checkout registers, thermal printers, laser printers, scanners, servers, PCs, thin clients, phone systems, RF, networking, pharmacy, MinuteClinic, photo equipment, and related computer peripherals. Resolve equipment issues within established service-level agreements. Travel between retail locations to provide onsite technical support. Assist neighboring service areas with workload as needed. Work a normal weekday day shift and participate in weekday evening on-call coverage for high-severity onsite service calls. Participate in rotating weekend and holiday coverage for high-severity onsite service calls.

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Vacancy posted 1 day ago

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