Floor Staff

Theatre Floor StaffA Floor Staff is responsible for providing quality guest service in ticket and concession sales while maintaining the cleanliness of the theatre.Primary Responsibilities:Engage the guest, make eye contact, smile, give quick efficient service and give them your full attentionConsistently keep the box and/or concession area clean, organized and well-stockedInform guests of special promotions and savingsProcess sale of tickets and concession items, assemble food items, operate point-of-sale terminals and make accurate changeOffer additional products to complement guest's orderMaintain adequate cash funds and notify manager of the need for cash dropsConduct theatre checks every 30-45 minutes for instances of theatre hopping, theft or vandalismKeep apprised of seating in crowded auditoriums and know where seats are still availablePerform routine theatre checks on outside of building in all types of weather for cleanliness, vandalism or loiteringAt night's end make sure all auditoriums, restrooms and game room area(s) are emptyConduct crowd controlEnforcement of all company policies and procedures (MPAA etc.)Additional Responsibilities:Prepare concession stand for theatre opening or closingTrack inventory and spoilage controlGeneral theatre cleaning and operational tasks as directed by the Manager on dutyHandle minor customer complaints; Call the manager if the situation is too difficultBenefits: Free Movies and Game Play, Discounted Concessions Items, 401(k), Flexible Schedules, Employee Discounts, Health Insurance including Dental, Vision, Life, Accident, Critical Illness and Hospitalization.Requirements:Knowledge and Skill Requirements:Ability to read and interpret documents such as; operating and maintenance instructions, and procedure manuals.Ability to follow oral and written instructions.Ability to speak effectively before groups of customers or employees of organization.Have good communication and interpersonal skills, in addition to good client/customer service skills.Ability to work effectively with a team.Ability to perform basic math and cash handling duties.To perform this job successfully, an individual must know how to operate a register and/or computer or be willing to train, be honest and reliable, self-motivated, dependable and be positive in customer relations with the ability to multi-task.Working Conditions:The work for this position is performed mainly inside the movie theatre.The position requires routine walking, standing, bending, twisting and carrying items weighing no more than fifty pounds.This position requires availability nights, weekends and holidays.