Front Desk Agent

DESCRIPTION

Front Desk Agent - Full Time - $13-$15/hr - La Quinta Inn & Suites - Morgantown, WV

La Quinta Inn & Suites is hiring a dependable and guest-focused Front Desk Agent to join our team in Morgantown, WV . If you enjoy providing excellent customer service and creating a welcoming experience for guests, we'd love to meet you.

Pay: $13-$15 per hour (based on experience)

Schedule: Full-time or Part-time available

Shift: Morning, evening, weekend, and holiday availability required

Location: On-site (not remote)

Job Summary

The Front Desk Agent is responsible for greeting guests, managing reservations, processing check-ins and check-outs, and ensuring a positive guest experience from arrival to departure.

Responsibilities

• Welcome guests in a professional and friendly manner
• Check guests in and out using the property management system
• Answer phone calls and respond to guest inquiries
• Process payments and handle cash/credit transactions accurately
• Resolve guest concerns promptly and professionally
• Coordinate with housekeeping and maintenance teams
• Maintain a clean and organized front desk area

Qualifications

• High school diploma or equivalent
• 1+ year of customer service experience preferred (hotel experience a plus)
• Strong communication and problem-solving skills
• Basic computer skills
• Ability to stand for extended periods
• Reliable transportation to and from work

Benefits

• Paid time off
• Employee hotel discounts
• Opportunities for advancement

Physical Requirements

• Ability to stand for 6-8 hours
• Ability to lift up to 25 pounds

Equal Opportunity Employer

La Quinta Inn & Suites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

REQUIREMENTS

• High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software, Strong communication and problem-solving skills & Able to stand for long periods and work weekends

La Quinta Inn & Suites by Wyndham Morgantown is a mid-scale hotel property operating under the Wyndham Hotels & Resorts portfolio, positioned to serve both business and leisure travelers in the Morgantown region of northern West Virginia. Located just off Interstate 79 in the Gateway Center area near downtown Morgantown, the property offers comfortable guest rooms and suites with contemporary amenities including complimentary Wi-Fi, free hot breakfast, an indoor pool, fitness center, and business facilities. The hotel also provides meeting space and a 24-hour convenience market to support extended stays and group needs. Its proximity to West Virginia University , local businesses, hospitals, and outdoor attractions makes it a convenient lodging option for visitors to the university community, corporate travelers, and tourists alike.