Store Manager

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

Store Manager - Wheeling, IL

The Store Manager is responsible for all staffing, sales, and operations in this Scooter's Coffee location. This role helps to build and lead a friendly, service-oriented barista team, set a high-energy work pace, drive sales, increase profit, and demonstrate an engaged management style. The Store Manager exemplifies Scooter's Coffee core values.

BENEFITS

• Salary/Pay Range: $20-$22/hr + tips based on experience

• PTO: 1 week paid vacation after 6 months of employment

• Upon hiring, 5 days of paid training will begin (location of training tbd)

• Meal and Drink discounts

ESSENTIAL DUTIES & RESPONSIBILITIES

• The Store Manager is responsible for the daily operation of the assigned Scooter's Coffee location; directs staff to ensure that customers are satisfied with their experience; and assist in making certain the

assigned location is profitable; investigates and resolves complaints regarding food quality or service.

• Ensure consistent and quality customer experience through assisting with proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter's 'Amazing' customer service experience

• Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment

• Interviews, hires, trains, and develops staff to demonstrate all company standards in customer experience and operations

• Provides ongoing performance feedback and development for staff members, identifies individual motivation factors and provides clear, constructive feedback to reinforce/improve performance, responds to employees' questions in a timely manner, enforces dress code, maintains positive employee morale

• Maintains accountability in employees using progressive discipline process; partner with Field Brand Consultant and, when necessary, Human Resources to make termination decisions

• Contributes to store profitability by seeking opportunities to increase sales and by managing expenses

• Maintains company standards in personal and store sales/performance metrics; ensures employees comply with health and food safety standards and regulations

• Encourages and ensures full team participation in both setting store goals and developing action plans to accomplish goals

• Ensures all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner

• Manages store operations, including managing inventory; orders and tracks using COGS, inspects supplies and equipment to ensure they are working properly, performs open/closing procedures and reports as needed

• This role directly reports to the Regional Manager, communicating all achievements and areas of opportunity within their store and their team

• The Store Manager is expected to work 40 hours per week.

• Makes and services specialty coffee and tea beverages, covers shifts as needed

QUALIFICATIONS

• Ability to effectively teach and lead others and create a healthy culture for all

• Excellent communication and interpersonal skills

• Passion for working with people

• Energetic, fast-paced, flexible work style

• Ability to work cooperatively in a team environment

• Demonstrates honesty, integrity, and a positive attitude while maintaining a guest focused mentality

• Willingness to learn and embrace change

• Strong problem-solving, multi-tasking, and administrative skills

• Ability to anticipate and respond to customer needs

• 2+ years of store management experience in a restaurant or retail environment