Sales and Service Associate

FULL-TIME / PART-TIME

LOCATION 4821 Del Amo Blvd. Lakewood CA 90712 Job Summary This role focuses on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience. Essential Duties & Responsibilities Develop first‑name relationships with members, answer questions, resolve concerns, and connect both members and guests with appropriate resources. Help keep the gym clean, well‑maintained, and safe for members and guests. Deliver an outstanding and well‑rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience, inspiring them to take the next steps toward their fitness goals within our community. Support an exceptional new member onboarding experience, helping members get connected to our fitness offerings. Be the first face they see when they walk in, providing a friendly greeting/check‑in and prompt attention to their needs to make a meaningful impact on their sense of belonging. Qualifications Required Knowledge, Skills & Abilities Demonstrate authenticity, sincerity, and open‑mindedness; act with integrity. Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth. Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude. Embrace challenges and view setbacks as opportunities to learn and grow. Possess a strong service mentality and a desire to deliver exceptional member experiences. Minimum of 1 year of experience in retail or fitness sales. CPR and AED certification required within 60 days of employment. Availability Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve our member community. Travel Requirement Minimum travel may be required for training purposes and lead generation. Variable Compensation Team members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with contributions. Benefits We offer comprehensive benefits, including paid time off, medical, dental, and vision coverage, 401(k) with match for qualifying positions, a free gym membership, discounts on products and personal training, and access to Employee Resource Groups. All eligible team members receive a complimentary membership. Disclaimer DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary. Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, company‑paid benefits such as group life and accident insurance, and eligibility for vacation hours. All 24 Hour team members and their eligible dependents receive a complimentary membership. Compensation Summary All employees: Free club membership, Employee Assistance Program (EAP), Basic Group Life and AD&D Insurance ($10,000), and 401(k) Savings and Investment Plan. Average of 30 hours or more per week: Medical/dental/vision benefits, paid time off, and sickness benefits (in addition to the above). Pay range: $16.90 per hour. #J-18808-Ljbffr 24 Hour Fitness