Director, Market Operations

Director Market OperationsArchWell Health is a new innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable accessible neighborhood clinics where seniors can feel at home and become part of a vibrant wellness-focused community. Our members experience greater continuity of care as well as the comfort of knowing they will be treated with respect by people who genuinely care about them their families and their Summary:The Director Market Operations is the primary business leader responsible for all ArchWell Health centers in a metropolitan area. They are responsible for achieving the markets financial objectives while achieving superior employee and patient satisfaction. This role reports to the National Vice President of Operations and works hand-in-hand with a clinical peer the Market Medical addition to hiring & managing a team of adept Center Managers who ensure excellence in center operations and membership experience the Operations Director has market oversight for other non-clinical functions like Growth and Network which report into the Market Growth Manager and Market Network Manager respectively. The Director Market Operations is a critical multi-disciplinary leader at the heart of any markets leader should be a strong communicator who builds relationships quickly and is passionate about working in a fast-paced results-driven organization. A track record of building strong cohesive teams with a member-first and operational sustainability mentality is a market launch plan in partnership with ArchWell Healths corporate Growth team; this includes hiring and training Center Managers setting up core management processes and building a culture of operational excellence and teamworkProvide leadership and P&L management over the market responsible for all center operations across the market and achieving financial growth and operational KPIs; there is a significant focus on growth and member satisfactionOrganize the market leadership team around shared objectives regularly; manage weekly market leadership team meetings and ensures leadership is focused on the right issues; sets appropriate financial/operational/quality performance goalsProvide local oversight for the Market Network Manager Market Growth Manager and Market Clinical Manager in coordination with respective corporate functional leadersStrategically support all external market development activities led by Market Growth Manager and Market Network Manager such as guiding payor provider and community partnershipsWorks in a dyad relationship with the Market Medical Director to ensure ArchWell Health is delivering on the patient promise and meeting market performance objectivesOversee network operations ensuring a high-performance network is established and referrals are systematically & seamlessly coordinated for ArchWell Health patientsDeep focus on patient experience; gather appropriate team and patient information to build best-in-class customer service experience that optimizing resources for growthReviews financial reports to measure productivity and goal achievement and to determine areas needing cost reduction and improvementRequired Skills/Abilities:Exposure to value-based models of care delivery; demonstrates a strong knowledge of the national payer and risk-bearing provider landscapeStrong business acumen; demonstrated experience in strategic planning resource allocation human resource modeling leadership technique and operationsTrack record of developing and implementing processes for providing excellent customer serviceAbility to effectively leverage business and organizational knowledge within and across functional areasMust possess a high degree of emotional intelligence and integrity; driven and focused work ethicSelf-starter with the ability to think creatively and work effectivelyAbility and willingness to travel locally regionally and nationwide up to 50% of the timeEducation and Experience:Undergraduate degree in Business Healthcare or Public Administration Finance Economics or a related fieldMinimum of 7 years in a supervisory role in a medical or hospitality setting with at least 2 years of multi-site experienceExperience managing and overseeing a multi-million dollar P&L highly desiredA passion for mentorship and team-development particularly across multiple functional areasA problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organizationAbility to manage multiple priorities across various stakeholders and departmentsEmbodies and serves as a role model of ArchWell Healths Values:Be compassionateStrive for excellenceEarn trustShow respectRemain resilientDo the right thing and do it with passion

Required Experience:

Director