Patient Service Coordinator - Call Center in Smyrna, TN

Job Description

Job Description

Join a team where your work truly matters.

At Neuhaus Foot & Ankle, we believe exceptional patient care begins with exceptional people. Our Patient Service Coordinators are often the first voice our patients hear and play a critical role in helping them access the care they need.

We're looking for team members who are compassionate, dependable, and thrive in a fast-paced environment. If you're passionate about helping others, enjoy being part of a supportive work family, and want a career that is both meaningful and rewarding, we'd love to have you join our team.

Key responsibilities are:

• Answer incoming calls promptly and professionally while delivering an exceptional patient experience.
• Schedule appointments accurately across multiple providers and clinic locations.
• Coordinate patient requests with clinical staff to support timely follow-up and resolution.
• Route calls, messages, and requests to the appropriate department or team member.
• Follow provider scheduling templates and appointment guidelines.
• Update and maintain accurate patient information in the EMR.
• Document patient interactions clearly and accurately.
• Adhere to company policies, procedures, and HIPAA requirements.

Qualifications are :

• Previous experience handling patient interactions or assisting in a healthcare clinic or hospital setting
• Ability to thrive in a fast-paced, high-volume call center environment
• Experience working with medical insurance plans including Medicare, Medicaid and commercial types is highly preferred
• Experience working in a podiatric or orthopedic practice is a plus
• An exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
• Tenacious problem solver, with capacity to embrace complex problems and arrive at effective solutions in a timely manner
• Enjoys working in a team-based environment with active collaboration
• Must be an effective communicator with excellent grammar and interpersonal skills
• Strong typing skills with the ability to accurately document information while 
• Experience working in an EMR is preferred, eClinical Works software is a plus
• Demonstrated experience as a motivated and dedicated team member with a stable work history

We have high expectations and provide a rewarding work environment for those that find Neuhaus Foot and Ankle the right fit. We protect our culture and care about our work environment. We offer perks and benefits such as . . .

• 24 days of PTO!
• 401(k) with 3% salary contribution after the first year
• Medical/Dental/Vision with $2,500 Annual Health Savings Account
• Company-paid $50,000 life insurance
• The potential for growth and advancement in the company

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