Catering Specialist

Catering Specialist The Catering Specialist is responsible for coordinating catering, including pickup and delivery orders, and will facilitate activities to enhance the Guest experience with all catering events, convey the gratitude of the organization to the catering guest for their patronage, and preserve/share the festive, hospitable, and gracious spirit of Southern Brazilian traditions. Qualifications Must be pleasant in dealing with guests and team members, with ability to perform in demanding situations Must be physically capable of performing basic duties and able to endure prolonged walking and standing Must have 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position Must be knowledgeable of Fogo’s menu and mission Must have the ability to frequently lift and/or move up to 30 pounds Must be able to physically drive a vehicle, have a valid driver’s license and current auto insurance, and use a personal vehicle for deliveries and offsite events Responsibilities Guide Guests through catering menu, offerings, and pricing; lead and assist with menu and order planning; identify and facilitate delivery special requests. Coordinate order details with restaurant team and lead service, scheduling all catering pickups and deliveries. Prior to event date, confirm all details of each catering order with the Guest to ensure proper execution. Execute all catering orders and deliveries with the highest standard of organization and accuracy. Provide a hospitable experience throughout the catering/delivery process. Train Assistant Catering Specialist on Fogo service standards. Respond to and resolve guests’ concerns and questions in a direct, concise way. Anticipate and prevent potential service or product breakdowns. Escalate guest and team questions, concerns, and issues directly to management immediately. Be knowledgeable of all catering menu items, their contents and preparation methods. Follow up on all catering inquiries/leads to secure future business. Stay informed about all company marketing and promotional activities; coordinate and attend local events as requested. Attend business and networking events as requested, with the sole purpose of growing Catering Brand awareness. Be attentive to any object, condition or substance that might cause injury to a guest or fellow team member. Adhere to all Fogo safety rules and guidelines. Perform all reasonable tasks assigned by management. Benefits Medical, Dental, and Vision insurance for full‑time, hourly Team Members on the first of the month following 60 days of employment. Company‑paid Life Insurance and Short‑Term Disability where allowed. Comprehensive voluntary benefits package including Critical Illness, Hospital Indemnity, Accident Coverage, Permanent Life, and Pet Insurance. Part‑Time Team Members offered a Minimum Essential Coverage (MEC) Health plan in addition to Dental, Vision, Short‑Term Disability, and Life Insurance; enrollment in voluntary benefits such as Pet Insurance, Legal, and ID Protection. Fixed rate of $16.90 and eligibility to receive tips. Fogo de Chão is an Equal Opportunity & E Verify Employer. #J-18808-Ljbffr