Bilingual Collector. Job in Tucson Move Collective Jobs

GENERAL SUMMARY Manages delinquent member accounts through outbound and inbound collection efforts. Responsible for meeting delinquency, loss rate, and productivity goals as set by management and is charged with protecting the credit union from loss through prompt and efficient collection procedures. This role is eligible for a language stipend of $200 monthly after 30 days of employment. Salary range is $19.21 - $25.22/hour. Job Grade, NE-9. Final salary is dependent on candidate's experience and qualifications. QUALIFICATIONS Minimum Education & Experience Requirements: High School diploma or equivalent is required 2 years of experience in collections, customer service of client accounts in a call center environment, or sales in a structured sales environment Ability to work at Corporate office in Tucson and remotely Availability: Monday-Friday, 8:00am-6:15pm, and rotating Saturdays from 9:00am-1:15pm Spanish speaking skills are required. Selected candidate will be required to complete a language assessment with a score of 8 or higher within 30 days of employment starting. Minimum Knowledge and Skill Requirements: Professional, clear and effective written and verbal communication skills Proficient in Microsoft Office (Word, Excel, Outlook) Under minimal supervision, able to utilize critical thinking and problem solving skills, and demonstrate effective time management skills Basic math functions COMPETENCIES Negotiating Customer Focus Listening Written Communication Technical Learning Action Oriented Ethics & Values WORKING CONDITIONS/ENVIRONMENT This job requires the employee sit at a desk or workstation for extended periods of time. No heavy lifting required. OTHER REQUIREMENTS Must comply with all aspects of the Bank Secrecy Act. MAJOR ACCOUNTABILITIES AND TASKS Places outbound calls to and accepts incoming calls from members with delinquent loans or accounts. Identifies opportunity for and negotiates payment arrangements to bring account current. Provides excellent quality service to all Members at all times. Documents all member contacts in the collection system and conducts applicable loan maintenance. Meets productivity and performance goals established by management. Locates the member through skip tracing methods, internet research, references and employment. Reviews and recommends repossession, foreclosure, referral to a collection agency, account closure or assignment for lawsuit, as needed. Acts as liaison between the Credit Union and its attorneys, collection agencies and other vendors. Resolves disputes and complaints from members seeking a solution that restores goodwill without placing the credit union at risk. Performs other duties as assigned. Benefits And Perks Health Coverage – medical, dental and vision coverage for you and your dependents. Other benefits include life insurance, flexible spending accounts, pet insurance, Team Member Assistance Program (EAP), and Corporate Care Solutions (Backup Child and Adult Care Services). Paid Time Off and Holidays – generous paid time off, additional time for sick days, paid holidays, and 16 hours of paid time to participate in our community volunteer program. Also enhanced paid military leave and paid maternity/paternity leave. Retirement Savings – Generous 401k Plan. Development Activities – continuous growth through Job Shadowing and Personal Development Plans, leading to a 40+% annual internal promotion rate. Tuition Reimbursement – 100% tuition coverage towards an online Bachelor's or Master's Degree from University of Arizona Global Campus. Equal Opportunity Employer Veterans Disabled This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr