Driver Compliance Associate - Weekend Document Review

UZURV Driver Compliance Specialist

At UZURV, we believe that everyone has the right to get to the places they need and want to go, including work, school, shopping, connecting with friends and family, attending worship services, or just a night out. Many people are able to drive, take public transit, or use a rideshare or taxicab, but about 25% of Americans (and especially older adults and people with disabilities) need assistance for getting out and about. We call it assisted mobility, and that's what UZURV exists to deliver.

UZURV is a high-growth company that utilizes a technology platform to connect drivers, operating their own vehicles and providers operating wheelchair-accessible vehicles, with older adults and people with disabilities who need assisted mobility in order to get out and about within their communities. Since our founding in Richmond, VA, in 2017, we have grown into a leading national assisted mobility provider by partnering with public transit agencies. Today, we are operating in more than thirty communities across eighteen states and the District of Columbia, and in half of the twenty largest transit agencies in the country. Better still, we are helping meet the transportation needs of millions of riders each year. And it's not by accident. UZURV has grown, because of the quality of our service. Riders, drivers, and employees give us high marks for our organizational culture, and for the quality and timeliness of our service. Additionally, our state-of-the-art technology enables us to provide an exceptional product at a cost significantly lower than the costs that our clients typically pay for the types of transportation services that we provide.

A Little Bit About the Role

In this role, you ensure that UZURV's driver partners meet all necessary requirements to operate safely and are compliant with both internal policies and regulatory standards. You'll work in a highly collaborative environment with Compliance, Engagement, and Support teams to streamline onboarding and ongoing driver compliance, ensuring accuracy and efficiency every step of the way.

Shift:

Weekend production coverage is a Friday - Tuesday shift

How You'll Make an Impact:

• Conducting daily reviews of driver-submitted documentation (e.g., licenses, insurance, background checks, vehicle registrations) for accuracy and regulatory compliance
• Collaborating cross-functionally with Compliance, Engagement, and Support teams to resolve discrepancies and improve documentation workflows
• Staying up to date on changes to internal policies and city/state regulations that affect driver eligibility and vehicle standards
• Logging documentation statuses and maintaining accurate records in internal tracking systems
• Identifying trends in errors or rejections and recommending improvements to SOPs for enhanced efficiency and quality
• Investigate potential non-compliances and instances of fraud
• Communicate issues, trends and concerns with processes and procedures to leadership for review and solutioning
• Review of driver submissions for accuracy and regulatory compliance
• Fully Onboarded Driver Final Approvals
• Assist with system retrieval of documents for regulatory reporting and auditing performed by team members
• Monthly review of driver document state mismatches for correction
• Remediate deficient document submissions identified by team members
• Perform weekly peer reviews for accuracy and compliance
• Resolve driver inquiries in ZenDesk
• Assist in the development of guidelines to improve existing processes, mitigate risk, and minimize human error

What You'll Need to Have to Succeed:

• Minimum 1 years of regulatory and/or compliance experience in any discipline preferred.
• Ability to interact, communicate and work collaboratively in a professional manner with various people at all levels within the organization, as well as our driver community, when necessary.
• Attention to detail and focus on organizational skills, proofreading, grammar and composition skills, and research skills.
• Strong analytical and reasoning skills required with identifying, investigating and resolving attempts to fraudulently access the platform.
• Effective time management skills and ability to work in a volume-based role.
• Technologically proficient in Google Suite, CRM, MS Office suite applications.
• Capacity to learn and use new software and custom programs.
• Maintain Accuracy and Competency Standards A team standard of 97% accuracy or higher is the goal.
• Maintain expected levels of performance as outlined in the Doc Review metrics

Reasons it Pays to Work at UZURV (besides the pay itself...)

• UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us, regardless of our disabilities, illnesses, or impacts of age. We get daily affirmation from our riders, drivers, and the transportation companies we work with about the innovation, value, and quality inherent in what we bring to market.
• In addition to providing our employees with a safe and collaborative environment UZURV also offers:
• Competitive compensation
• 401(k) with company match
• Comprehensive healthcare benefits
• Generous PTO and paid holidays
• Training & Development courses
• A collaborative, team-based work environment
• A mission-driven culture where your work has real impact

Come As You Are!

• Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At UZURV, we are dedicated to building a diverse, inclusive, and just workplace. If you're excited about this role but your experience doesn't align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people into our process, not out.
• We are also committed to making our hiring process accessible and inclusive for all candidates. Throughout the interview process, we provide transparency into what to expect and include options to request accommodations. Interview invitations include details on how to request support such as captions, advance materials, or other accessibility needs.
• If you require accommodations at any stage of the process, we encourage you to reach outwe're happy to support you in a way that allows you to show up at your best.