Intake Specialist

Driver / Intake Specialist

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.

Casa's Conexiones Individualized Treatment Services is an integrated Acute Treatment Services/Clinical Stabilization Services (ATS-Detox/CSS) program that supports individuals from medically monitored withdrawal management through clinical stabilization and works to transition patients to ongoing care in the community. This model provides increased support for individuals with co-occurring mental health and substance use disorders that have had unsuccessful previous treatment. Staff take a personalized approach to meet each patient's needs and help them develop a treatment plan so they can thrive in the community. Our goal is to stabilize and support patients as they move forward in their recovery.

Conexiones is a 32-bed inpatient facility located on the campus of Tewksbury Hospital. Our care plans integrate the CSS and ATS-Detox services tailored to individual needs.

We are seeking a reliable and compassionate Driver / Intake Specialist to support our Integrated Treatment Services (ITS) program. This role combines safe client transportation with front-line intake support, helping to triage individuals seeking entry into services. You will play a critical role in ensuring clients are safely transported, welcomed, and connected to care.

Transportation & Vehicle Responsibilities:

• Conduct daily vehicle inspections at the start of each shift
• Ensure assigned vehicle is clean and well-maintained and report any repair needs
• Drive program vehicle safely while adhering to all state and local traffic laws
• Use GPS to plan safe and efficient routes to meet timelines
• Transport clients to appointments, program locations, and other destinations
• Complete pickups and deliveries, including medications, documents, and supplies
• Assist clients with entering and exiting the vehicle, ensuring safety and dignity
• Maintain communication with program staff regarding transport updates using a hands-free device
• Perform routine and preventative vehicle maintenance, including detailing
• Complete inventory reports for transported goods and supplies
• Manage company gas credit card and submit receipts weekly

Intake & Client Support Responsibilities:

• Assist with triaging individuals seeking entry into ITS services
• Support intake processes and ensure a welcoming, respectful experience for clients
• Properly conduct and administer drug screenings upon client return to the program, as needed
• Safely handle and transport medications in accordance with program protocols
• Maintain accurate documentation related to transportation and intake activities

Additional Duties:

• Use program-issued cell phone for calls, texts, and email communication
• Work occasional limited overtime, as needed
• Perform other related duties as assigned

Qualifications:

• High School Diploma or GED required
• Valid Massachusetts Driver's License with a strong record of safe driving
• Ability to demonstrate compassion and professionalism when working with individuals in recovery
• Commitment to working in a multicultural environment with a strong customer service orientation
• Comfortable using mobile technology (calls, text, email, GPS)
• Spanish Bilingual candidates are strongly encouraged to apply

Schedule:

Full-time: Monday to Friday 7am to 3pm

What we offer:

Casa Esperanza Benefits Package:

• Compensation: $21.00 per hour
• 401(k) Retirement Plan: All eligible employees may elect to participate after 1 year of service. Casa Esperanza, Inc. will match a contribution of up to 6% of your annual salary
• Holiday Pay (12 days per year + 1 floating holiday)
• Paid Time Off (PTO) - 18 days year one, 20.5 days at year two, 23 days at year five
• Sick Pay - 10 paid days per year
• Long- / Short-Term Disability
• Paid by Company Life Insurance
• Health Insurance (Medical, Dental, Vision)
• Health Reimbursement Arrangement (HRA)
• FSA/DCA (Flexible Spending Account & Dependent Care)
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Tuition Remission
• Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials
• and more...

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That's why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and boosted, when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Casa Esperanza's EEO Statement:

Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Casa Esperanza, Inc. also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. All employees, interns, volunteers, and contractors of Casa Esperanza, Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process, please email View email address on click.appcast.io.