Consultant - Defense Service Transformation

Consultant – Defense Service Transformation

Washington, DC

Overview

You understand the power of great service experience and its ability to inspire customer behavior. You have a keen understanding of what it takes to deliver exceptional services, both in front of the house and behind the scenes. But most of all, you see all of this in the context of furthering our clients' core mission or business. The issues to be resolved are often difficult to define and quantify; may involve complex, traditionally competing interests; are often characterized by senior leadership interest and visibility, and require extensive proving and analysis.

Role Responsibilities

• Interacting with stakeholders to understand project needs, collect and synthesize data, and customize solutions
• Developing a deep understanding of what the client is trying to accomplish and create strategies to solve multiple dimensions of a business problem
• Creating client-ready deliverables with oversight including insights reports, toolkits, resources, and other project related client facing content
• Developing quantitative and qualitative data collection tools and conduct data collection and data analysis
• Scheduling, participating in, and taking notes in client facing meetings with key stakeholders and project executives
• Collaborating with teammates to produce and present innovative solutions
• Independently managing time to complete assigned tasks as part of the larger client engagement

Role Capabilities

• Candidate should have the ability to:
• Execute customer research/stakeholder interviews, market research, data analysis, HCD workshopping, co-creation workshop facilitation, concept generation, ongoing multimedia storytelling, and transformation design sprints.
• Analyze objective research data sets to focus on potential gaps and then design, plan, lead, and execute human-centered research and design sprint teams to test hypotheses, uncover latent needs, insights, and constraints.
• Utilize a diverse range of best practice research methodologies for all phases of HCD research. Examples may include: in-context observations, ethnographic interviews, surveys, analogous research, data analytics, usability evaluations, workshops, etc.
• Create client-ready deliverables from conception to presentation
• Coordinate with project leadership on direction and progress of project activities
• Work in a team environment, being open to others ideas and working collaboratively to produce well-rounded solutions/deliverables
• Be flexible as project scope evolves
• Elevate risks to Team Leads
• Be a strong critical thinker who sees the big picture while staying delivery-driven
• Be a self-starter who is detail-oriented, takes an active approach to tackling assignments, and is comfortable giving and receiving feedback
• Strong interpersonal communication skills and the ability to clearly and effectively communicate in written and presentation form

Consultant Level Expectations

• Independently works in a team environment to research, prepare and deliver high quality, on-time deliverables to clients.
• Builds trust and rapport with clients by seeing assigned tasks in the context of broader strategic goals, anticipating risks and needs, and supporting decisions through well researched, data-driven reports or other inputs to deliverables.
• Independently manages time to complete assigned tasks, leads others in completing simple tasks, and contributes to team effort.
• Broadens general knowledge, skills, and abilities within Technical Assent Capability Areas.
• Develops deeper practical expertise in project Capability Areas.
• Participates in and applies Technical Assent's consulting approaches and methods.
• Shares knowledge with internal and external peers through writing and speaking 3-5 times per year.
• Contributes to organizational capability by building reusable process assets, templates, and tools that improve the consistency of our services.
• Supports business development by playing an active role in researching customer needs, competitive environment, and actively supporting proposal efforts.
• Recognizes opportunities and helps define customer solutions
• Maintains professional demeanor that is consistent with Technical Assent core values at all times

Travel

• This position is hybrid (2 days on client site, 3 days from location of your choice) with some travel (<25%) anticipated
• Some meetings will be conducted on-site with customers in Washington, D.C. metro area

Minimum Qualifications

• Bachelor's degree in business, public policy, economics, political science, communications, planning, technology and policy, math, statistics, engineering, physical science, or related discipline
• 2+ years of relevant, professional experience
• Knowledge of Human-Centered Design/ Design Thinking, employee experience, customer experience, and/or service design
• Curious, problem solving, and open-minded approach to work
• Thrive in a continuous Build-Measure-Learn cycle
• Engage with technology -- with comfort and ease (Power Point, Word, Excel, Teams, Monday, Slack, etc)
• Excellent verbal and written communication skills
• Ability to obtain and maintain a SECRET security clearance
• Willingness to work on-site in the D.C. Metro area 1-2 times per week

Preferred Qualifications

• Certification in Human Centered Design, design thinking, and/or service design background
• Experience Consulting for the Federal Government and/or Department of Defense

The Company

Technical Assent is passionate about services – in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our client. Your team will work IN and ON the client's core mission – helping them to deliver their services day-to-day while simultaneously looking for opportunities to improve. Our work is Driven by Evidence, Grounded in Understanding, and Focused on Impact.

A Little About Our Culture

We look for these attributes in our teammates.

• Our team combines the creative and the pragmatic to deliver the results that matter most to our clients. We see beauty when art and science come together.
• We seek self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams. We continually seek feedback from our customers and employees, looking for opportunities to grow.
• We are a small company which gives you an essential voice in shaping our culture. You will help grow our culture, and you will grow from the experience, too.

You will be part of a team to take an improvement concept and transform it into a capability – an asset that provides measurable value to our client's mission. The team will work with users, prototype, develop, and deliver new capabilities. We hold ourselves accountable to impacting outcomes.