ServiceNow Developer

ServiceNow Developer

As a ServiceNow Developer within Entergy's Operational Governance team, you will provide IT services to internal customers as well as deliver ongoing support for ServiceNow-based software solutions. This role provides the opportunity to engage in the full application lifecycle as part of a scrum team. You will design, develop, and support solutions on the Now platform that supports Entergy's core IT processes.

Job duties/responsibilities include:

• Develop application features with configuration and custom code development.
• Develop agentic solutions on the ServiceNow platform - using native ServiceNow AI tools and integrations with third-party platforms.
• Assist in the coordination of any changes, upgrades and testing with support providers for external integrations and systems.
• Participate in peer reviews for application changes.
• Participate in scrum ceremonies such as refinement, demo, and release planning.
• Create workflows and build service requests based on customers' specifications.
• Use scripting tools and ServiceNow functionalities to automate rote tasks.
• Perform system and integration testing; and monitor health, usage, and overall compliance within the application.
• Generate reports as needed.
• Support the daily operations of our ServiceNow core platform and all modules in use - includes monitoring, troubleshooting, optimization, and security compliance.

Minimum requirements include:

• Bachelor's degree in computer science, MIS, business administration, or other technical area of study OR equivalent work experience; advanced degree is a plus.
• Minimum 5+ years working as a software developer for an enterprise platform.
• Solid analytic and problem-solving skills with excellent written and verbal communication skills.
• Solid familiarity with AI systems and architectures.
• Proven experience working with Agile development teams.
• Experience with JavaScript is required.
• Familiarity with software development and design methodologies.
• Ability to work both independently and as part of a team.

Desired knowledge, skills, and abilities include:

• Prior ServiceNow experience.
• Prior experience developing AI systems.
• Understanding of enterprise system design patterns and best practices.
• Understanding of design thinking techniques including Personas, Journey Maps, and Business Model Canvas.

Any ServiceNow, Certified Agile Product Owner, AI, or ITIL certifications are a plus.