Technical Network Support Engineer

Senior Level Network Support Engineer

We are currently seeking a Senior Level Network Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies. Work on-site at a Customer in Miami, FL. Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security and big data. Self-motivation is required as this is a very proactive position, but you must also have proven success working as part of a team. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. Help us grow our team, the business and your customers business.

Essential Responsibilities:

• Work with customers to troubleshoot and resolve complex network and product issues
• Interface with our world-class support, development and SQA teams to identify and to resolve product issues
• Utilizing Companies Knowledge Management database, research & develop technical tips and solutions
• Advise customer on network management best practices using company product suite

Required Experience:

• Bachelor's Degree in Computer Science/Network Security or equivalent discipline
• Minimum of 7 years in network management supporting external customers
• 2 plus years in critical and managed customer care
• Proven expertise in customer relationship and management
• Network Management experience in environment preferred
• Experience working remotely, but cooperatively with HQ
• Demonstrated ability to identify and resolve complex network problems
• Cisco Certification (CCNA minimum, CCNP preferred)
• Linux Certification (RHTC minimum)
• Knowledge of Windows and Unix operating system environments
• Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base)
• Ability to multi-task with strong attention to detail
• Project Management Certification a plus (PMP)
• Server Hardware Support Certification a plus (Dell DOSD)
• VMware Certification a plus