Senior Manager - Intragroup Service Oversight, US Technology

Purpose This role will serve as a Senior Manager in the Technology Governance Office, focusing on intragroup service oversight. The Senior Manager will partner with other regional oversight teams for the strategic oversight of technology services provided by the Enterprise for SBUS, ensuring robust monitoring and reporting processes. The role drives data‑informed decision‑making across the Global Wealth Management and Global Banking & Markets technology organizations and partners with senior leadership to align technology performance with business objectives. The senior manager will partner with all ‘voice of the internal customer’ stakeholders to ensure that their requirements are captured in the service performance oversight. Contribute to the overall success of Technology for Global Banking & Markets by ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. Ensure all activities are conducted in compliance with governing regulations, internal policies, and procedures. Responsibilities Responsible for the oversight of all BNS Technology services provided to SBUS Complete local TPRM governance requirements for applicable services Document and maintain the operational aspects of the service level agreements, leveraging Enterprise artifacts where possible Hold regular meetings within internal service providers and consumers and perform independent challenge and feed escalation points to the Regional Head of US Technology Monitor KRIs and KPIs and elevate any items to the business and management where appropriate; challenge root cause and follow through on service provider remediation actions Foster a partnership between Regional Oversight & Technology Governance Office Act as the escalation point ensuring further escalations are made to the Regional Head of US Technology when services are not being delivered as contracted Understand how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions Qualifications A good working knowledge of Global Banking & Markets products Ability to translate complex data into actionable business insights for senior stakeholders Strong presentation skills, an eye for detail, and the ability to prioritise and work to deadlines Make decisions at a high pace and convey a sense of urgency Encourage others to improve processes and find innovative ways to solve problems Acts with professionalism and respect at all times Exemplifies a strict ethical code to pursue honesty, integrity, and transparency Benefits Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well‑being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs. EEO Statement Scotiabank is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr