Site Operations Analyst I (Contractor)

Site Operations Analyst I (Contractor)

The Site Operations Analyst I is responsible for supporting the daily operations of digital platforms, including website and mobile applications. This role focuses on monitoring performance, identifying issues, and ensuring timely resolution to maintain a seamless user experience. This position requires working weekends (Saturday and Sunday) plus three weekdays (total 5 working days per week).

Key Responsibilities

• Monitor website and application performance, including traffic, errors, and user activity
• Identify, troubleshoot, and escalate technical or operational issues
• Triage and manage incident tickets based on severity and impact
• Document issues with clear details (steps, screenshots, timestamps)
• Coordinate with IT, engineering, and business teams for issue resolution
• Track incidents through closure and provide status updates
• Analyze basic performance metrics (e.g., conversion rates, error rates)
• Identify trends and share actionable insights
• Execute test cases for new features and validate functionality
• Perform testing across desktop, mobile, and app platforms
• Log and track defects until resolution
• Maintain documentation for processes, workflows, and system updates
• Ensure data accuracy and system reliability
• Support ongoing digital initiatives and operational tasks
• Assist senior team members as needed

Qualifications

• Bachelor's degree or equivalent experience in a relevant field
• 2+ years of experience in digital operations, eCommerce, or technical support
• Strong analytical and problem-solving skills
• Basic understanding of websites, apps, and user experience
• Experience with ticketing tools (e.g., JIRA, ServiceNow) preferred
• Good communication and organizational skills
• Ability to handle multiple tasks in a fast-paced environment