Workforce Scheduler

Working remotely, the full-time Workforce Scheduler will coordinate staffing across departments, maintain agent schedules, and optimize activities to ensure coverage aligns with service goals. Key responsibilities Publish weekly schedules to ensure continuity of coverage during all hours of operation Maintain short-term forecasts in the workforce management system to align published schedules with expected volume patterns Produce various workforce management performance reports, including schedule accuracy and forecast variance Required qualifications High School Diploma or equivalent work-related experience (3+ years) Prior workforce management experience with a solid understanding of workforce management concepts Proficiency in workforce management software and intermediate data analysis using Excel or Google Sheets Strong critical thinking and problem-solving skills Ability to collaborate effectively with business partners at all levels