Behavioral Health Admissions Call Specialist - M-F 3pm - 11pm

Behavioral Health Admissions Call Specialist

Responsibilities: Brooke Glen Behavioral Hospital has been providing psychiatric services to the Philadelphia area for more than 40 years. Located in Fort Washington, PA, our 146-bed facility provides a peaceful setting for those seeking treatment for mental illness. Brooke Glen offers unique and individualized programming for adolescents and adults that sets us apart from many other treatment facilities, and our tenured leadership team includes a seasoned nursing department.

The Behavioral Health Admissions Call Specialist coordinates admission functions, provides crisis intervention services to potential patients (by gathering telephonic information and scheduling no charge assessments), collects data (from Inquiry Calls, assessments, etc.), inputs information into Med Series 4 in a timely manner, and assists in coordination of residential admissions.

Qualifications: Bachelor's Degree from an accredited program in the area of human services, which includes, but may not be limited to the following: psychology, sociology, political science, counseling, criminal justice, pastoral counseling, elementary/special education or family therapy. OR High school diploma or General Education Development (GED) equivalent PLUS a minimum of two (2) years of experience in a Human Services field. This experience must involve direct contact with the individual receiving services (i.e. coaching, teaching, case management, etc.). Additional requirements include successful completion of all credentialing requirements including but not limited to education and credentialing within 30 days from date of hire. CPR/AED certification and successful completion of Crisis Prevention Training (CPI) required. Must possess good verbal and written communication skills. May be required to work overtime and flexible hours.

Job Responsibilities: Completes admission paperwork per policy timeframes according to BGBH policy, HIPAA and Joint Commission guidelines. Makes all necessary arrangements for admissions and collects pre-admission data and ascertains insurance coverage via Business Office and Utilization Review. Completes the admissions process by entering required data into the Health Management System, making patient nameplates, maintaining face sheets, taking identifying photos of each admitted patient; Completes and distributes in a timely manner per policy. Orients patient and family regarding admitting procedures & patients rights; Answers general questions concerning the facility & services provided. Consults with appropriate clinical staff when considering a patient admission to assure clinical standards concerning admissions are met. Receives inquiry contacts and provides general information concerning treatment programs, and schedules evaluations/consultations as well as conducts them when appropriate. Maintains accurate records of inquiries and follow-up activities through admission. Gathers and analyzes information regarding patients and referral sources and utilizes appropriate referral source information. Performs problem solving and decision making in a logical and deliberate manner utilizing available resources. Compiles admissions data and prepares reports of inquiry activity and utilization. Assesses age-related information regarding the patient. Exhibits knowledge of patient rights, advance directives, adult and child abuse laws, and emergency involuntary detention. Knowledgeable of seclusion and restraint systems utilized with regard to children, adolescents, adults and older adults. Knowledgeable of behaviors and deviations of behaviors consistent with developmental stages of children, adolescents, adults, and older adults. Perform other related duties and responsibilities incidental to the work described herein and as determined by Hospital Administration to be necessary for the effective operation of the facility.

Alan B. Miller Medical Center