General Manager

Since its founding in 1937, Krispy Kreme’s focus has remained the same – making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. As a General Manager, you are the leader of all things doughnuts at our retail location! You will be responsible for all store operations, including overseeing all aspects of production, sales, and human resources. Being the shop leader, you are involved in developing a staff of professional employees, striving to obtain maximum revenue, and ensuring both customer and employee satisfaction. Additionally, the General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products. We are looking for leaders with a commitment to teamwork, a customer‐focused mindset, and an enthusiasm for doughnuts. HERE'S A TASTE OF WHAT YOU'LL BE DOING You serve as a role model for customer‐first behaviors according to company standards. Building a team of customer‐focused employees through coaching and performance management. Responsible for ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction. Ensure all store physical property is in good working condition. Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling. Achieving business plan objectives and profitability according to store operating plan and established financial goals. Demonstrate safety consciousness and promote store safety. Maintain a high level of store sanitation and cleanliness. Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance. Understand the production process and maintain a schedule that guarantees high quality and output while also implementing store quality control procedures. Coordinate production schedules to meet customer demands and to minimize labor hours. Interface with corporate office personnel in a timely manner as needed. YOUR RECIPE FOR SUCCESS 4+ years’ experience in QSR or retail environment in a management capacity required. Must be at least 21 years of age. High school or GED. Ability to work all necessary work schedules, including holidays and weekends. Effective communication skills, both written and verbal. Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality. Travel requirements: 0–10%. Must be authorized to work in the US without sponsorship. PHYSICAL DEMANDS AND WORKING CONDITIONS The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Exposure to internal and external environmental conditions. Shop – fluctuating temperatures and noise levels. Exposure to known allergens including but not limited to nuts. Adherence to dress code policy applicable to role. Noise of a production and/or processing area. BENEFITS Weekly Pay. Career opportunities — we are growing! Comprehensive benefits (medical, vision, and dental insurance). Employee discount program. 401(k) plan. PTO. Company events. Education reimbursement. Adoption assistance. Life insurance. FSA/HSA plans. Pet insurance. Krispy Kreme is an Equal Opportunity Employer: At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity and expression, sexual orientation, or disability. #J-18808-Ljbffr